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Sale prices online

When an item is on sale, online, is it also on sale in the stores?

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Hi Jeremyb01,

Our online store operates with separate pricing and promotions than the Best Buy™ stores. A sale price online does not necessarily mean the item is on sale at the store. However, if you choose store pickup rather than delivery, you will pay the lesser of the two prices when you pick up the item and complete your order if the prices differ. Also, Best Buy™ stores will match a price shown for our own online store if the item is available currently for a lesser price.

Thank you,
Jason,
Go Ahead. Use Us.

Posted on Jun 18, 2008

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1 Answer

Price gurantee


Hey ces5000,

In order for your local Best Buy™ store to honor a lower sale price there are some basic requirements that must first be met:

1) Best Buy™ stores are only able to price match local competitors that have a physical, brick-and-mortar presence in the same metro market. This means that web-only companies such as eBay and Amazon cannot be price matched.

2) Proof of the lower sale price must be provided in order to obtain a price match. This generally can be done by showing a sales associate a sales receipt, weekly advertisement or other in-store signage provided by a local competitor.

3) Best Buy™ is unable price match clearance, open-box and limited-quantity items, and cannot honor bundle packages or other vendor-specific offers such as rebates.

4) Price matches cannot be combined with any other offer, including coupons and double/triple Reward Zone® points promotions.

5) Price matches can only be obtained through a Best Buy™ store location. We are currently unable to provide price matches over the phone or online.

If you'd like more information regarding this policy, I would suggest checking our online FAQ using the link I’ve provided below.

http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1118843518460&id=cat12098

Hope this helps you out.

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Hey aussiegirl14,
If what you’re saying is the camera is on sale on BestBuy.com then yes a Best Buy™ store will sell you the camera at the lowest price Best Buy™ has it for sale for. I hope this helps!

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Greetings Miff08,

If you purchased it from a Best Buy™ store and it is on sale at Best Buy™, you would need to bring in your receipt to any location to receive a price match. A price match can be made anytime within the 14 day return policy. If it is a price match to another store, then there are certain requirements that must be met. Please contact 1-888-BestBuy for further details on this.

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Hey Dave in MA,

Essentially what your local Best Buy™ store requires to perform any kind of price match is confirmation of our competitor's sale price. This can take the form of a weekly store advertisement, sales receipt, printed sales quote, or even a printed web page as long as the online price is being honored by a brick-and-mortar store in the same area.

Please remember that Best Buy™ stores are not able to price match web-only pricing or web-only companies (like Amazon or eBay), and that we can only price match local competitors. What constitutes a local competitor varies from store to store, but a good rule of thumb is that the stores must be within the same metro area for a price match to be honored.

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