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Failure of machine to fax blue ink text

When I faxed a paper that has a blue ink signature and black text, the recipient received all of the black text but not the blue signature; does anyone know the fix for this (besides simply signing in black ink)? Mike Urbano, mjurbano@msn.com

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  • mjurbano Jun 02, 2008

    the machine is a Lexmark 9300 all in one

  • mjurbano Jun 02, 2008

    thanks; the machine is a Lexmark 9300 all in one; as for the scanner, I've never had problem with the blue ink in making perfect color copies; the problem occurs only when faxing

  • mjurbano Jun 02, 2008

    UNIBALL ROLLER GRIP "BLUE" FINE TIP

    THE PROBLEM HAS OCCURED AT LEAST ONCE BEFORE; NOT SURE, BUT I THINK THE RECIPIENTS WERE DIFFERENT AND SO THE MACHINES WERE PROBABLY DIFFERENT TOO.

    I GUESS THE SURE FIRE SOLUTION IS TO USE BLACK INK FOR SIGNATURES

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What kind of fax machine are you using? Is it a color fax machine, perhaps using a specific/dark ink blue pen, you can have the fax machine pick it up but I need to know the make and model to know what we are dealing with so please get back to me on this and I would be happy to help.

Posted on Jun 02, 2008

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  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    How light is the blue ink? Try using a very dark blue ink and see if that works. Also, what kind of fax machine are you sending to? Has this occurred with multiple receiving fax machines?

  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    The fax machines that are receiving may also be only black and white and the blue may be showing up too light or something. It doesn't sound like a problem on your end, especially if it has worked before and since it copies fine. Like you said, better to be safe with black and not worry.

  • Benjamin Patri
    Benjamin Patri Jun 08, 2008

    If you are satisfied with your experience here, then feel free to provide me with some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.





    Thanks for your time and service and I hope you have a Great Day!

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It is just the nature of the ink. Probably the scanner is not picking up the ink. Can you give the make and model of the Fax machine, and we can try to troubleshoot further. Thanks.

Posted on Jun 02, 2008

  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Normally, signatures, etc signed by fountain pen ink are translucent, meaning that the light produced by the scanning engine just before faxing passes right through, without registering the signature. Ball point inks are relatively more opaque, and generally should come through in a fax, (irrespective whether it is blue ink or black..)

  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Yup, although the problem may not be at your end, you can never say for sure what your recipient's machine is like. Better safe than sorry, and use black ink at all times :)

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Basically the fax paper is printed by inducing heat on the paper and it could be only black...
no inks are used in fax...
so it ll always be black

Posted on Jun 02, 2008

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The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.

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Try this step ... found it on Canon's website

Issue: ERROR LCD: WAITING FOR REPORT
Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
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Does this happen w/ more than one recipient of your faxes?

If you haven't done so already, please, send a fax to a different recipient (one using a different machine to receive the fax on).

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I didn't find anything there that describes the issue your recipient is experiencing.

Please, use the All-In-One to make a copy of a document. How does the copy come out?

***************
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Setting up fax machine to receive


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

    Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.


    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

  5. Press <Color> for color sending, or <Black> for black & white sending.

    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

        If you have only one sheet to scan, press <OK>..
      2. Press <Color> to send in color, or <Black> to send in black and white.

        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
      3. Repeat steps 5a and 5b to scan in all pages of the document.
      4. Press <OK>.

    • When the document was loaded in the ADF:

      The machine starts sending automatically after the document is scanned in.

      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:
  • With manual sending, you cannot use the Platen Glass to send documents.
  • You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
  1. Connect a telephone to your machine if you want to talk to the recipient before sending a document

  2. Load the document in the ADF.




    mp830_adfguides.jpg
    Sending from the ADF

  3. Press <FAX>.

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  8. Ask the recipient to set recipient's fax machine to receive faxes.

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