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I inherited a zg5 but it say the hard drive is locked and i need a pass number which died with my aunt,how can i get it to boot. rudi

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Hello, and thanks for using FixYa.

Does the laptop ask for a HARD DRIVE password when you turn it on? or is it asking for a power on password or just password?

If its asking for a hard drive password, you can get rid of this problem by replacing the hard drive. To unlock the password from the hard drive, it needs to be connected to a desktop computer and special commands need to be send to the drive directly. It is fairly complex, you need to take it to a professional.


If your laptop is asking for something else, let me know.
-Ekse

Posted on Oct 14, 2010

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