Question about HP LaserJet 6L Printer

4 Answers

PC (Windows XP) spools print jobs successfully, but nothing prints

I did self-test and engine test and both print out perfect. The printed docs (Word, Excel, Notepad) just does not print. Printer has been working with this PC for years. I tried to change the cable, but it did not help. The bottom green light shines as normal. When I remove the paper from the printer, the Printer management screen on Windows shows "out of paper", so it seems that comms to the printer is working.

Thanks

Posted by on

  • 3 more comments 
  • Willem1 Jun 02, 2008

    Did a system restore, and tried to download software, but it seems that there is not a driver other than the one that is part of windows. I uninstalled the printer, re-created the printer, but problem still exists

  • Willem1 Jun 02, 2008

    The print jobs all disappear from the list (as if they are printed). I have tried to print direct (no spooling)- same problem. The printer does not make any sound - if it is in sleep mode, it also does not come to life.

  • Willem1 Jun 02, 2008

    System restore was done to a date where it worked. I have doen power downs and restarts, didn't help

  • Willem1 Jun 03, 2008

    any printing, even from command prompt. It happened while computer was on

  • Willem1 Jun 03, 2008

    I did the troubleshoot before I engaged with you guys. There are no error messages anywhere. The print job shows "Sending to Printer" in status column of the Printer monitor screen, and then is removed as if it was sent to the printer. (as per normal). The only difference is that the printer does not seem to recognise that it now has some printing to do

×

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,712 Answers

Try to download and install the latest version of the printer driver from here:
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=LaserJet+6L+Printer+&submit.x=2&submit.y=15
Select the correct model of your printer and then in the next page, select the OS and download. Make sure that you uninstall the older version of the printer and reinstall the latest one after that.

You can also try to print directly to printer instead of spooling the documents. (That option will be available from within the printer properties box).

Try that first and let me know how it goes..

Posted on Jun 02, 2008

  • 3 more comments 
  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Try to purge all existing documents, cancel all print jobs and print directly to printer.
    Do you get any particular error message when you give the print command? And does your printer make any noise at all, when you try to print? If you get neither, then it could be that the logic card is faulty and you will need to service the machine / buy a new printer (whichever works out cheaper for you..)


  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Try a hard reset: Unplug the printer from the AC supply, and computer. Wait about 5-10 minutes, reconnect the power and cables and see if that helps. If not, its likely you will have to service the printer or get a new one (whichever works out cheaper for you)..

  • Swilin Sampson
    Swilin Sampson Jun 03, 2008

    Do you get any error messages either on the LCD screen or the PC??

  • Swilin Sampson
    Swilin Sampson Jun 03, 2008

    Please try the troubleshooting steps outlined in the HP knowledge base here:
    http://h20000.www2.hp.com/bizsupport/Tec...

    Please let me know it goes..If that resolved the issue, please post back and let me know which of the steps therein resolved this issue. Thanks in advance.

    PS. If you find that the information provided led you to a fix, kindly take a moment to "Accept" my solution.



  • Swilin Sampson
    Swilin Sampson Jun 03, 2008

    Could be a problem with the printer's logic card. Probably best to contact HP here:
    http://h20000.www2.hp.com/bizsupport/Tec...

    There is an option there for a chat with a HP technician. Maybe they will have a resolution for this issue. Good luck!


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 3,037 Answers

Have you tried a system restore of the computer back to a day before this problem started happening? You can do this in the Control Panel in the Performance and Maintenance section which will save all documents after the restore point and is reversible if it doesn't work. Please give this a try and let me know how it goes.

good luck and if you have any other questions, please ask

Posted on Jun 02, 2008

  • 3 more comments 
  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    Is your printer queue full? Does it show documents waiting to print at all?

  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    Another thing to try is trying to disconnect and remove power to both the printer and the computer, then reconnect them and restart them to see if this will reset anything but you should check your printer queue first, delete all documents waiting to print and restart the computer and printer.

    the system restore was done to a point before this started happening, correct?


  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    Does it print from the internet or any other non-windows programs? Is there anything to suggest why this started happening, was it working while the computer was on and then just stopped or did it stop between uses of the computer?

  • Benjamin Patri
    Benjamin Patri Jun 03, 2008

    I think that your driver may still be missing something, otherwise the printer software is the problem as the computer is definitely doing everything that it should.

    Instead of downloading the driver from HP, try this one
    http://www.download.com/HP-LaserJet-6L-P...

    and then try the one from HP one more time in if the above doesn't work

    http://h20000.www2.hp.com/bizsupport/Tec...


    and if all else fails above, try contacting HP at 800-474-6836 to see if they have a solution since I have seen others that have had this problem and maybe HP figured out what to do.

  • Benjamin Patri
    Benjamin Patri Jun 08, 2008

    Were you able to fix this, if so then please give me some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.



    Thanks for your time and service and I hope you have a Great Day!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,142 Answers

Did you try to remove or update the driver

Posted on Jun 02, 2008

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 796 Answers

Why dont you try updating the printer software

Posted on Jun 02, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP Deskjet 5650 - Troubleshooter keeps saying paper is low or out.


How to use the solutions in this document To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting. Print a self-test page Follow these steps to print a self-test report.
  1. Load plain paper in the paper tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press and hold the Power button (c01602202.gif ).
  4. Press the Resume button (c01678098.gif ) four times. The self-test page prints.
c01733891.gif IMPORTANT : Try to print a self-test report after every solution even if the solution resolves the issue.

Mar 28, 2013 | HP DeskJet 5650 InkJet Printer

1 Answer

My printer will not print still after I troubleshoot it and everything. I have a netbook laptop so I don't know why it's not printing. It says it's ready and everything


Problem Print job does not print; No Lexmark job status window Solution What you will see


  • The Windows print queue spools the print job.
  • The print queue icon appears in the systray or notification area.
  • The print queue icon disappears as if the print job has successfully been sent to the printer.
  • The print job disappears and does not print.
  • No Lexmark job status window appears to indicate a communication problem.
  • No other communication errors. This issue is most likely due to a corrupt device mode registry entry from another printer that was installed and used in the past.
Or
  • You do see the job status window and you do not see any alerts or communication errors, yet still nothing gets printed

What to do

A confirmed cause must be established before a resolution can be achieved.
To do this:

  1. download a diagnosis tool that will help determine the cause of the printing issue.
    IMPORTANT: Again, this tool is only to be used in cases where there is no communication error message from the Lexmark job status window and the job spools quickly through the Windows spooler, yet nothing prints.
  2. Select an easy-to-find Save location, such as your Windows Desktop.
  3. Double-click on the delserDevMode.exe file.
  4. Accept the License Agreement. After the file is executed, it saves devmode.txt to your root directory (e.g., C:\devmode.tx.

Aug 31, 2011 | Lexmark X2670 All-In-One Printer

1 Answer

Printer will not print from any application, notepad, or wordpad or XP troubleshooter, nor will it run self-tests. When turned on, the lights flash -- self-test appears in display area, but nothing else...


TRY THIS PROCEDURE

Go to START MENU
Choose RUN
Type the letter "cmd"
Type the word "net stop spooler"
Exit
Go to C drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer also turn off your printer and switch it on.
It will work fine right now
I hope it helps you

Dec 08, 2010 | Sharp Office Equipment & Supplies

3 Answers

How to cancel a print job that has multiple copies selected for the print job


Click Start
Click Control Panel
Click Classic View
Click Printers
Double-click the active printer to open the "job-queue" window
Select the file to be cancelled
Right-mouse click on the selected file, and choose cancel.

Nov 17, 2009 | Microsoft Windows XP Professional for PC

1 Answer

XP SP3 sends docs to print que but nothing prints


Open up your print queue. Cancel All jobs.

Go to the start menu and either click on, or search for cmd. This will open the command window. You also need to open your task manager.

In the task manager, search for a process called spoolsv.exe, or if that doesn't exist, find a process with "spool" in the name. This is your print spooling process. Right click the process, and end it. You can close the task manager now.

Next, go to the command prompt. Type "net start spooler" without the quotes, and hit enter. This should restart your spooling process. Close the command window, and try to print.

If this doesn't work, you should check to make sure you're printing to the correct printer. If it doesnt solve the problem, uninstall your current printer (you may have to end the spoolsv.exe process again), and reinstall the drivers for your particular model, which you can find at the manufacturers website.

Jun 23, 2009 | HP Remanufactured Compaq Presario SR1130NX...

2 Answers

Unable to delete doc after being sent to printer


First, I would try canceling the document either at the printer (hit cancel if it has already been sent) or at the computer.

You can do this by going to start -> settings -> printers and faxes
double click on the printer to open it
right click on the offending file and hit delete

It sounds like both of these have been done already. So...next option.

Second option - Restart the print spooler
Go to Start -> Settings -> Control Panel -> Administrative Tools -> Services
Click on the "Print Spooler"
Select Restart

Third option - delete the document from the spooler
Stop the Print Spooler by following the instructions above and clicking "stop"
Delete all files in the c:\windows\system32\spool\printers directory
Restart the print spooler.

CAUTION!!! - This will clear out both the offending job and any other jobs that have been sent to the printer after the offending job. If you have a number of other jobs, you may wish to clear out only the offending job from the printers directory.

Hope this helps - flub

May 29, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

HP LaserJet 4 Printer stopped printing


Try putting a piece of paper in tray 1

Feb 26, 2009 | HP LaserJet 4 plus Printer

1 Answer

Net Gear PS121 print server, prints test page but not word docs


It's a driver problem not installed properly on the XP machines. Here's what you can do. Install first the driver of the printer directly to the XP machines. Then try to re-do the smart wizard installation.

Dec 02, 2008 | NetGear WGR614 Router

1 Answer

Cannot print on shared printer


I had the same problem with HP 1018 printer, when I had two computers connected to a domain and had Windows XP SP3 on them and when I shared the printer on one of them - I could only print from the network if the user belonged to the Local Administrators group on the host/server computer. Once the network user is removed from Administrators - the print jobs are stuck in print queue. I used the "HP LaserJet Host Based Print Driver Package" that is on HP web site for HP laserjet 1018 printer.
Then I tried to use a different driver for that printer and was successful with driver for HP LaserJet 1020. After forcing that printer to use the 1020 drivers, the regular users were able to print to that printer.

Oct 26, 2008 | HP LaserJet 1018 Printer

Not finding what you are looking for?
HP LaserJet 6L Printer Logo

85 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...