PC (Windows XP) spools print jobs successfully, but nothing prints
I did self-test and engine test and both print out perfect. The printed docs (Word, Excel, Notepad) just does not print. Printer has been working with this PC for years. I tried to change the cable, but it did not help. The bottom green light shines as normal. When I remove the paper from the printer, the Printer management screen on Windows shows "out of paper", so it seems that comms to the printer is working.
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Re: PC (Windows XP) spools print jobs successfully, but...
Have you tried a system restore of the computer back to a day before this problem started happening? You can do this in the Control Panel in the Performance and Maintenance section which will save all documents after the restore point and is reversible if it doesn't work. Please give this a try and let me know how it goes.
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How to use the solutions in this document
To resolve the issue, try each solution
in this document, and then use the steps in this section to print a
self-test report. This step determines if the product hardware functions
correctly. When you have resolved the issue, and the product
successfully prints a self-test report, there is no need to continue
Print a self-test page
Follow these steps to print a self-test report.
Load plain paper in the paper tray.
Press the Power button (
) to turn on the product.
Press and hold the Power button (
Press the Resume button (
) four times. The self-test page prints.
: Try to print a self-test report after every solution even if the solution resolves the issue.
Print job does not print; No Lexmark job status window
What you will see
The Windows print queue spools the print job.
The print queue icon appears in the systray or notification area.
The print queue icon disappears as if the print job has successfully been sent to the printer.
The print job disappears and does not print.
No Lexmark job status window appears to indicate a communication problem.
No other communication errors. This issue is most likely due to a
corrupt device mode registry entry from another printer that was
installed and used in the past.
You do see the job status window and you do not see any alerts or communication errors, yet still nothing gets printed
What to do
A confirmed cause must be established before a resolution can be achieved.
To do this:
download a diagnosis tool that will help determine the cause of the printing issue. IMPORTANT: Again, this tool is only to be used in cases where there is no communication error message from the Lexmark job status window and the job spools quickly through the Windows spooler, yet nothing prints.
Select an easy-to-find Save location, such as your Windows Desktop.
Double-click on the delserDevMode.exe file.
Accept the License Agreement. After the file is executed, it saves devmode.txt to your root directory (e.g., C:\devmode.tx.
There could be some print jobs stuck in the print queue. Try to clear the print queue first before sending a new print job. Follow these steps:
- Browse to Start -> Run... and type in
"NET STOP SPOOLER" (this will stop the print spooler service)
- Browse to your
windows\system32\spool\PRINTERS\ folder- You should see files there ending in .SPL and
.SHD created around the time you tried to print - delete these files.- Browse to Start ->
Run... and type in "NET START SPOOLER" (this will restart the print
spooler service)- Double click the printer icon in the
lower-right corner of your taskbar to examine your print job queue and browse
to View -> Refresh. Try to print again.
Go to START MENU Choose RUN Type the letter "cmd" Type the word "net stop spooler" Exit Go to C drive Choose to Windows Folder Click show content Choose system32 folder Choose spool folder Choose printer And delete all printing jobs pending Again go back to CMD window and type the word "net start spooler" Restart your computer also turn off your printer and switch it on. It will work fine right now I hope it helps you
First, I would try canceling the document either at the printer (hit cancel if it has already been sent) or at the computer.
You can do this by going to start -> settings -> printers and faxes double click on the printer to open it right click on the offending file and hit delete
It sounds like both of these have been done already. So...next option.
Second option - Restart the print spooler Go to Start -> Settings -> Control Panel -> Administrative Tools -> Services Click on the "Print Spooler" Select Restart
Third option - delete the document from the spooler Stop the Print Spooler by following the instructions above and clicking "stop" Delete all files in the c:\windows\system32\spool\printers directory Restart the print spooler.
CAUTION!!! - This will clear out both the offending job and any other jobs that have been sent to the printer after the offending job. If you have a number of other jobs, you may wish to clear out only the offending job from the printers directory.
I had the same problem with HP 1018 printer, when I had two computers connected to a domain and had Windows XP SP3 on them and when I shared the printer on one of them - I could only print from the network if the user belonged to the Local Administrators group on the host/server computer. Once the network user is removed from Administrators - the print jobs are stuck in print queue. I used the "HP LaserJet Host Based Print Driver Package" that is on HP web site for HP laserjet 1018 printer.
Then I tried to use a different driver for that printer and was successful with driver for HP LaserJet 1020. After forcing that printer to use the 1020 drivers, the regular users were able to print to that printer.