Question about HP LaserJet 6L Printer

4 Answers

PC (Windows XP) spools print jobs successfully, but nothing prints

I did self-test and engine test and both print out perfect. The printed docs (Word, Excel, Notepad) just does not print. Printer has been working with this PC for years. I tried to change the cable, but it did not help. The bottom green light shines as normal. When I remove the paper from the printer, the Printer management screen on Windows shows "out of paper", so it seems that comms to the printer is working.

Thanks

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  • 3 more comments 
  • Willem1 Jun 02, 2008

    Did a system restore, and tried to download software, but it seems that there is not a driver other than the one that is part of windows. I uninstalled the printer, re-created the printer, but problem still exists

  • Willem1 Jun 02, 2008

    The print jobs all disappear from the list (as if they are printed). I have tried to print direct (no spooling)- same problem. The printer does not make any sound - if it is in sleep mode, it also does not come to life.

  • Willem1 Jun 02, 2008

    System restore was done to a date where it worked. I have doen power downs and restarts, didn't help

  • Willem1 Jun 03, 2008

    any printing, even from command prompt. It happened while computer was on

  • Willem1 Jun 03, 2008

    I did the troubleshoot before I engaged with you guys. There are no error messages anywhere. The print job shows "Sending to Printer" in status column of the Printer monitor screen, and then is removed as if it was sent to the printer. (as per normal). The only difference is that the printer does not seem to recognise that it now has some printing to do

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4 Answers

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Try to download and install the latest version of the printer driver from here:
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=LaserJet+6L+Printer+&submit.x=2&submit.y=15
Select the correct model of your printer and then in the next page, select the OS and download. Make sure that you uninstall the older version of the printer and reinstall the latest one after that.

You can also try to print directly to printer instead of spooling the documents. (That option will be available from within the printer properties box).

Try that first and let me know how it goes..

Posted on Jun 02, 2008

  • 3 more comments 
  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Try to purge all existing documents, cancel all print jobs and print directly to printer.
    Do you get any particular error message when you give the print command? And does your printer make any noise at all, when you try to print? If you get neither, then it could be that the logic card is faulty and you will need to service the machine / buy a new printer (whichever works out cheaper for you..)


  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Try a hard reset: Unplug the printer from the AC supply, and computer. Wait about 5-10 minutes, reconnect the power and cables and see if that helps. If not, its likely you will have to service the printer or get a new one (whichever works out cheaper for you)..

  • Swilin Sampson
    Swilin Sampson Jun 03, 2008

    Do you get any error messages either on the LCD screen or the PC??

  • Swilin Sampson
    Swilin Sampson Jun 03, 2008

    Please try the troubleshooting steps outlined in the HP knowledge base here:
    http://h20000.www2.hp.com/bizsupport/Tec...

    Please let me know it goes..If that resolved the issue, please post back and let me know which of the steps therein resolved this issue. Thanks in advance.

    PS. If you find that the information provided led you to a fix, kindly take a moment to "Accept" my solution.



  • Swilin Sampson
    Swilin Sampson Jun 03, 2008

    Could be a problem with the printer's logic card. Probably best to contact HP here:
    http://h20000.www2.hp.com/bizsupport/Tec...

    There is an option there for a chat with a HP technician. Maybe they will have a resolution for this issue. Good luck!


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Have you tried a system restore of the computer back to a day before this problem started happening? You can do this in the Control Panel in the Performance and Maintenance section which will save all documents after the restore point and is reversible if it doesn't work. Please give this a try and let me know how it goes.

good luck and if you have any other questions, please ask

Posted on Jun 02, 2008

  • 3 more comments 
  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    Is your printer queue full? Does it show documents waiting to print at all?

  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    Another thing to try is trying to disconnect and remove power to both the printer and the computer, then reconnect them and restart them to see if this will reset anything but you should check your printer queue first, delete all documents waiting to print and restart the computer and printer.

    the system restore was done to a point before this started happening, correct?


  • Benjamin Patri
    Benjamin Patri Jun 02, 2008

    Does it print from the internet or any other non-windows programs? Is there anything to suggest why this started happening, was it working while the computer was on and then just stopped or did it stop between uses of the computer?

  • Benjamin Patri
    Benjamin Patri Jun 03, 2008

    I think that your driver may still be missing something, otherwise the printer software is the problem as the computer is definitely doing everything that it should.

    Instead of downloading the driver from HP, try this one
    http://www.download.com/HP-LaserJet-6L-P...

    and then try the one from HP one more time in if the above doesn't work

    http://h20000.www2.hp.com/bizsupport/Tec...


    and if all else fails above, try contacting HP at 800-474-6836 to see if they have a solution since I have seen others that have had this problem and maybe HP figured out what to do.

  • Benjamin Patri
    Benjamin Patri Jun 08, 2008

    Were you able to fix this, if so then please give me some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.



    Thanks for your time and service and I hope you have a Great Day!

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Did you try to remove or update the driver

Posted on Jun 02, 2008

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Why dont you try updating the printer software

Posted on Jun 02, 2008

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