Question about Goldstar DH5010B Dehumidifier

2 Answers

Dehumidifier The fan runs, but no water collects in the reservoir. I have checked the filter and reduced the humidity percentage. Still no water collected.

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  • 12 more comments 
  • Pirate08 Jun 06, 2008

    Just Purchased the HD656E The first day worked great. Collected almost a whole bucket of water. Since then I am not collecting very much water and the Humidity level has risen to 71% My temperature range is around 64 degrees. What do I do. Ran A whirlpool Dehumidifier for 10 Years and had no problems.. Very dry basement.

  • Anonymous Jun 07, 2008

    I've had the DH304 for three years and it has collected water perfectly. Now I've turn it on for the first time this summer and it will not collect anything. There is definatly enough humidity in the air...what is wrong?

  • grisa Jun 07, 2008

    I have been running my dehumidifier and no water is draining. The humidity level in the basement keeps rising and the unit will still not operate. It worked fine last summer. I tried customer service and they were very rude and told me to deal with it...so sorry. If this is the best on the market , I would hate to see the worst.

  • Anonymous Jun 09, 2008

    DOES NOT COLLECT WATER

  • Anonymous Jun 10, 2008

    We bought the LG DH504E last year.  Seem to work fine.  We tried to run it this year and the fan/unit is running, but it will not remove any water from the air into the bucket. I have cleaned the air filter.  It should last longer than one year. 


  • Anonymous Jun 19, 2008

    Humidifier starts collectinfg water than stops. Water colects on the case top then eventually ices. Unit continues to run and temperature is above 65 degrees F.

    Unit worked fine in same location for 3 years.

    Cleaned filter. No difference.

    Turned unit off and allowed to completely dry out - No difference when operation resumed.

    Is it possible that it leaked coolant?

  • gregory365 Jun 23, 2008

    Yes I have the same problem. Current ambient temperature in basement is 65 F. Relative Humidity is 63%. My Haier 65 Pint Dehumid., which was just purchased in May 08, can run all day long and no water is collected.



    What is wrong? Filter is clean.



    Help... I'm getting p off.

  • Anonymous Jun 27, 2008

    I used the unit for one season. When I tried to turn it on the second season, it didn't collect ANY water. The compressor was running, as was the circulating fan, but NO water collected in the pan. Because the warrantee is only one year, I'm having to throw the unit away. I'll never buy another one!

  • innes6 Jul 03, 2008

    Similar problem. The fan runs but the condenser is not getting cold and no water is collected. Has worked fine for 4 years. Filter has been cleaned. Ambient temp/humidity levels are fine. Nothing any different from previous use. Would like to repair it and not create more landfill. Bill

  • Anonymous Jul 15, 2008

    I bought a BHD501 in June, 2006. Worked great even at 60 deg F. Bought another unit in April 2007, which worked fine April - August 07. This year can not get either unit to dehumidify. Fans run, seems as if compressor is not working. Toll free service number is LG call center. Since past one year for both they referred me to unknown, independent service provider. I conatacted Heat Conroller, Inc. directly, they have not been able to help either. Meanwhile, my father-in-law has thirty year old Sears unit still working. Anyone want two slightly used units, $250 each?

  • Anonymous Jul 17, 2008


    • the fan is running,but the compressor is not running. is there a fuse or seperate connection for the compressor. thanks for any help

  • jdosterhout Jul 23, 2008

    My problem is similar in that the compressor tries to come on for a second or 2, then it quits. After 20 minutes or so it tries again. I took the front off and I do see some sparks from the top and I am assuming that I should start by replacing the starter capacitor. Any other ideas?

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    It works ok
    for two weeks; I empty the tank a reconnect unit, start to work but do not
    collect any water. Open it clean it, put it back and work again two more weeks,
    then same thing happened empty tank and reconnect and don’t collect water.





  • David Varner May 11, 2010

    Mine does kick off after frost accumilates around 5 - 10 minutes with the temp about 55F. But it does not kick back on once the frost is melted. Is this normal? And if not, any Ideas on what I could do?

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Most dehumidifiers have a "Frost Guard" mounted on the condensor coil. If frost accumulates on the condensor coil the frost guard turns the compressor off until the frost melts, then comes back on again. For the dehumidifier to work properly, the surrounding (ambient), temperature must be higher than 65 degress. This temperature allows the moisture in the air to condense on the coils and drip into the reservoir without freezing up on the condensor coil. Also, if the humidity is too low, (below 45%), the same condition will occur. So it will help to keep the parameters in mind when you have this issue.

Thank you for your allowing me to advise you on this issue.

Dave E. (Illeagle)

Posted on Jun 02, 2008

Did nothing for me. Unit fan comes on, but no water accumulates. Normally fills half way up in 2 days or so. We only use it in the bathroom. I like HO showeres.

Posted on Aug 09, 2008

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1 Answer

Unit runs but doesn't collect water and there is a lot of water in the basement. Have had dehumidifier for two weeks and was working well before.


Keep in mind, that a dehumidifier only draws humidity from the air, if the level of humidity is higher than what the controls are set on. For instance, if you have the dehumidifier set on 65 to 70%, that's a high level of humidity to maintain in a house. If you have it set for 35 or 45%, that's a low level of humidity to maintain in a house. Which, generally is what you want to maintain in the hot, humid summer months. Also, it's not uncommon on some dehumidifiers for the fan to almost run constantly. It's designed to keep the air moving, in a effort to detect when the humidity level rises.

Also, a dirty air intake filter makes the unit strain to keep up and can't take in moisture as it should. So, if you haven't cleaned the filter no is the time to check and clean it. And while your at it, clean the cooling coils too. Since it sounds like this unit has been working hard for 2 weeks.

The easiest and best way to test a dehumidifier at home, to see if it's working properly. Is to place it in the bathroom and turn the shower ON and don't operate the bathroom's exhaust fan. Set the humidity level low (45%), turn the unit ON and close the door when you leave. Wait 15 to 25 minutes and check the water collection bucket. If there's water in it, it's working as it should.

For more information on the proper operation of a dehumidifier, go to the Tips section of Fixya and look up "Taking the confusion out operating a dehumidifier".

Hope all this helps you troubleshoot and solve the problem. Please let me know. Thanks.

May 04, 2011 | Dehumidifiers

1 Answer

Motor runs, but dehumidifier does not collect water


Keep in mind, that a dehumidifier only draws humidity from the air, if the level of humidity is higher than what the controls are set on. The fan running, may be the automatic defrost cycle, that defrost the coils, if they become frosted over. The defrost cycle, depending on the unit and how is was designed, can last any where from 15 minutes up to 45 minutes.

Also, a dirty air intake filter makes the unit strain to keep up and can't take in moisture as it should. So, if you haven't cleaned the filter on a regular basis, not is the time to do so. And while your at it, clean the cooling coils too.

The easiest and best way to test a dehumidifier at home, to see if it's working properly. Is to place it in the bathroom and turn the shower ON and don't operate the bathroom's exhaust fan. Set the humidity level low (45%), turn the unit ON and close the door when you leave. Wait 30 to 40 minutes and check the water collection bucket. If there's water in it, it's working as it should.

Hope this helped you to solve the problem. Please let me know.

May 03, 2011 | Whirlpool Dehumidifiers

1 Answer

Compressor sounds as if its on, the fan is on, but water is not extrated from the air


If the room air is less than the set air then there is no water in the bucket because there is almost no humidity in the air. If it is winter, there is likely not enough humidity in the air to have water collect in the bucket. A dehumidifier will only pick up humidity out of warm air. If you are running a dehumidifier in your basement in the winter, the room may be damp, but too cold for the dehumidifier to pull out the humidity. Try running the unit in the bathroom after having a hot shower without the bathroom fan on. If working correctly the unit should draw water.

In addition, check to see if the air filter is dirty and/or blocked. Also, the room temperature might be too low, (below 15.5 C/ 60F) and finally, check to make sure that there is no obstruction to the unit, that might be causing poor airflow circulation.

I hope this helps you to troubleshoot and solve the problem.

Apr 28, 2011 | DeLonghi DE500P Dehumidifier

1 Answer

My Goldstar dehumidifier model DH304 runs,but fails to pick up any water


If the room air is less than the set air, then there is no water in the bucket, because there is almost no humidity in the air. If it is winter, there is likely not enough humidity in the air to have water collect in the bucket. A dehumidifier will only pick up humidity out of warm air. If you are running a dehumidifier in your basement in the winter, the room may be damp, but too cold for the dehumidifier to pull out the humidity. Try running the unit in the bathroom after having a hot shower without the bathroom fan on. If working correctly the unit should draw water.

Other things that can cause problems: 1.Check to see if the air filter is dirty and/or blocked. 2. The room temperature might be too low, (below 60 degrees Fahrenheit ) 3. Check to make sure that there is no obstruction to the unit that might be causing poor airflow circulation.

Hope this helps you to troubleshoot & solve the problem.

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1 Answer

Hi my comfort aire dehumidifier is brand new. It was working fine controlling the humidity and the reservoir was filing with water. All at once, it acts like it is contolling the humidity, but there is...


Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Apr 10, 2011 | Comfort-Aire BHD-501 Dehumidifier

2 Answers

Dehumdifier not collecting water.


It may be that the humidity level or temperature in the room where your dehumidifier is located is too low.

When the outdoor temperature is below 50 F, the indoor air will be dry even when the air inside is warm, therefore when it's cold outside the dehumidifier may collect little or no water.

Air conditioners will also remove moisture from the room, even if it's hot and humid outside, resulting in little or no moisture collecting in the dehumidifier bucket.

Some dehumidifiers have a deicer which turns off the compressor but keeps the fan running. When the compressor is off, moisture is not removed from the air. The deicer turns off the compressor when the room temperature is cold.

Some dehumidifiers do not have a deicer. If the room temperature is low enough, ice may form on the evaporator coil. The ice prevents the dehumidifier from removing and collecting water. If ice forms on coils, unplug dehumidifier until ice melts and room temperature rises.

The filter (on some models) may be dirty or clogged. If so, clean the filter. For instructions on cleaning the filter.

I hope this help to solve, if this answer solve it, remember to rate it. Good luck.

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1 Answer

Our Challenge 4151319 Dehumidifier has ceased to collect water. The fan operates perfectly. Can I get it serviced in Devon?


Hi,

First, make sure the humidistat isn't set too high by adjusting it to the lowest humidity setting and running it again.

Next, test the dehumidifier by placing it in a closed bathroom with a hot shower running. If you don't see water collecting in the unit after several minutes, turn the unit off and clean all dehumidifier filters and coils. If, after adjusting the settings and cleaning the unit, you still don't see water collecting, you may have a refrigeration issue.

This situation will have to be addressed by a qualified technician.

Good luck

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1 Answer

My whirlpool dehumidifier fan runs, but no water is being taken out of the air; cleaned the filter and still no change; dehumidifier was purchased in August 2008.


Hello,

First, make sure the humidistat isn't set too high by adjusting it to the lowest humidity setting and running it again. Next, test the dehumidifier by placing it in a closed bathroom with a hot shower running. If you don't see water collecting in the unit after several minutes, turn the unit off and clean all dehumidifier filters and coils. If, after adjusting the settings and cleaning the unit, you still don't see water collecting, you may have a refrigeration issue. This situation will have to be addressed by a qualified technician.

Take care.

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2 Answers

A challenge dehumidifier not collecting water


If the room tempature is close to 60, the coils may be frozen (completely encased in ice). If this is the case, move it where the water can drain off - about 1 gallon which may NOT run into the drain bucket.
I out mine over the floor drain.
Turn off and it will defost over night.
Only specially made dehumidifers work below a room temo of 60 degrees (the temp of a basement in winter).
Does it need to be running? A digital humidity sensot from Radio Shack is cheap and may tell you the humidity is OK - only 50% or less.

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No water collection


compressor may be starved for freon or blockage in freon line...tech must troubleshoot.

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