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I have been locked out of my account on hotmail an i dont knw my secret answer what do i do?

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Open a new hotmail account.

Posted on Jun 02, 2008

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I have a hotmail account that was hacked into and now I am locked out and don't know what to do. Can you give me a suggestion.I was sent a mail from supposedly the hotmail staff stating that if I didn't...


Report an abuse to Hotmail for your mail account. They will ask you some questions about secret answer and eventually they will be able to give your account back

Jun 05, 2010 | PC Desktops

1 Answer

Can't sign in to msn account,says ID and PW not valid . i put in secret question and answer and it locked me out altogether. so an answer sent to my email won't help me either. help! Is there a phone # i...


Hi, Normally if your account gets blocked, you are still able to do the log in process, only that you will be asked to Type in and Match some Security characters before you can then sign in. And if it is that you have forgotten your password, you can use the 'Forgot Password' feature, which should work.
You can use this link for further help: http://help.live.com/help.aspx?mkt=en-GB&project=liveidv1&productkey=wlaccounts
Worst case Scenario is if you have done all this process and used your Secret questions and answers and it still refused you access, then it is either you do not own the account really (double-check your username), or someone has Hijacked your account and changed all the security settings.

Apr 30, 2010 | E-Machines eMachines Desktop PC

2 Answers

Someone has hacked into my sons msn and sent abusive msgs to his friends he cant get back in to his site who do i call for asssistance?


Somehow for whatever reason you've forgotten the password, the answer to your secret question and never set up, or no longer have access to the alternate email address associated with the account. Or your account has been hacked and your password, secret answer and alternate email address have all been changed.
I cannot help you.
Contact your email service provider and tell them what it happening. They should have some way of identifying you, after which they should be able to reset your password. This is typically the approach for pay services - they may verify your identity with your credit card number or some other piece of information they collected at the time you signed up.
Unfortunately, this almost never works for free accounts. Why? Because these accounts are free, there's almost no customer support. You get what you pay for.
Let me be even clearer about that:
If:
You're using a free email service such as HotMail, Yahoo, and others
... and you forgot or lost your password
... and you forgot or lost the answer to your secret question
... and you did not set up an alternate email address, or you lost access to the alternate email address
... and customer service is not responding to you
You are out of luck.
I know of no way to recover your account. I cannot help you.
You absolutely can and should try contacting customer service for the email service you are using - they are the only ones who could help you. But my experience is that they rarely do.
Learn from your mistake.
If you lose access to your account and cannot recover it, you'll want to set up a new account. Learn from this.
Choose good passwords that you will remember. It's tough, given the number of accounts and passwords we all need to remember, but the fact is choosing a hard-to-guess password, and changing it regularly are important steps you can take to avoid someone stealing your account.
Don't share your password with anyone. A number of the account hacks I hear about are the result of trusting someone you shouldn't have.
Remember your secret answer. I'm kind of surprised I even have to say this, but when you create an account that asks you for a secret question and answer, don't treat it lightly. It doesn't have to be true ... just make sure it's something you'll remember in a year or two or ten when (not if) you have a problem.
Set up an alternate email address. This is where password reminders would get emailed to. And remember that if you lose access to your alternate email address, you need to change it in any accounts that reference it.
Don't use "remember me" when logging in. At least, don't use it unless you're positive it's safe. If someone else walks up to the computer (be it in an internet cafe, or in your bedroom or office) and "remember me" is selected ... they can now login as you without knowing your password. And then they can change your password and everything else, locking you out of your own account.
And, perhaps most important of all:
Don't use free email accounts for anything important.

Nov 13, 2008 | PC Desktops

2 Answers

Locked out of hotmail


If all else fails just uninstal and restart and instal again i hope this will help

Nov 07, 2008 | PC Desktops

2 Answers

Hotmail keeps telling me my password is wrong. When I try to change it I dont know what my favourite teacher is as I dont recall ever answering this question and so I cant reset the password. I also have...


You could email in to hotmail customer support explaining your problem aswel as providing a good list of things that are in your email account to prove it's your account. It worked for me once.

Nov 03, 2008 | PC Desktops

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