Question about Kenmore 13869 / 13864 / 13862 Dishwasher

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What could be causing white powdery residue on dishes, glasses & silverware? I have checked the heater element - seems to be hot, using Cascade powder as usual, we have and have had hard water, we do have a new water heater set on 'low' setting - temp of water measured at 113 deg at kit tap. This washer has worked well for 12 years, then white powdery residue. Thanks, Phil

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  • bettyj_murph
    bettyj_murph Jul 30, 2012

    Phil,

  • bettyj_murph
    bettyj_murph Jul 30, 2012

    Phil, Cascade is the problem with a phosphate being removed per EPA.I'm checking the labels on Finish and other brands. Will write to Cascade too.

  • bettyj_murph
    bettyj_murph Jul 30, 2012

    Went to Cascade's site: http://www.cascadeclean.com/us/cascade/A...

  • bettyj_murph
    bettyj_murph Jul 30, 2012

    http://www.cascadeclean.com/us/cascade/A... are aware of this and offer up a new product for hard water areas. What are we to do? I bought this one with Dawn but have not tried it. Guess I'll have to put in a more expensive device: Soft Water unit.

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