Brother MFC 9700 All-In-One Laser Printer Logo
Posted on Oct 14, 2010
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Error 71 showing on the screen - Brother MFC 9700 All-In-One Laser Printer

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  • Master 2,296 Answers
  • Posted on Jan 20, 2011
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This error means that there is a scanner motor error. Try and remove the error by following these steps: Press MENU *,2,8,6,4. The machine beeps for approximately 1 second and will display "MAINTENANCE" on the screen, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the machine is ready to accept entry from the keys. Now you are inside the simulation, Press 01 to reset the error status. After that press 99 to exit the simulation.

- Pressing the 9 key twice in the initial stage of the maintenance mode makes the machine exit from the maintenance mode, restoring it to the standby state.
- Pressing the Stop button after entering only one digit restores the machine to the initial stage of the maintenance mode.

If the error comes back call Brother support, here are the contact details:

7777 North Brother Blvd.
Bartlett, Tennessee 38133

Phone: 1-877-BROTHER (877-276-8437)
901-379-1215 (fax)

Monday-Friday, 9:00am to 8:00pm Eastern Time

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Hope this helps!


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