Call transfer problem between Philips VOIP8411B and Plantronics C65 headset
I have registered my Plantronics C65 headset as an additional 'handset' with my VOIP8411B base unit. I know the headset is registered because I can take an incoming call on it.
The problem I'm having is that I cannot transfer a call from the VOIP8411B handset to the Plantronics headset. Nor can I make in intercom call. If I try an intercom call, the handset gives me the error "Unavailable". If the headset currently has the line open, the handset will give me the error "Busy" so obviously it knows something about what the headset is doing.
Both devices are DECT/GAP compatible. Philips support are trying to fob me off by saying the handset doesn't support exernal headsets, but I think that's rubbish. As long as the headset is DECT/GAP, it should just work!!
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Re: Call transfer problem between Philips VOIP8411B and...
Sounds simple in the manufacture hand book that came with head set
states on some models they have this particular compatible mode built in
depending on specs of phone and headset gotta make sure that they were built with these built in specs and not all dect/gap work with other sets
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I'm not finding manufacturer detail on this headset, only sales via Amazon, and it's dicey info at that.
So,I'm not certain this headset is compatible. The only Mitel approved headsets are the Plantronics Polaris models. These headsets fit into the headset port. Such headsets require a headset button to be programmed and enabled on the phone to work. When the phone rings, you will have to press the ringing button, to hang up, you will have to press the cancel button.
Other headset models may work, but require them to be plugged into the handset port and the existing handset will have to be plugged into it's unit. Such units will require lifting the handset to answer the call and hang it up when completed. Some such units have an optional lift kit.
I'm sorry for being long on my answer here... The bad thing here is that the CS60 is not a Mitel approved/supported
headset. The only headsets that are approved for Mitel Superset or
Mitel IP telephones are the Plantronics Polaris model.
BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.
Plantronics web site and their support people should be able to guide
you to configuring this headset properly for each model phone.
How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.
The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.
Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.
IF YOUR HANDSET WAS WORKING AND THEN STOPPED WITH "UNREGISTERED": If lowercase unregistered is in main display and a reg. appears under the left soft key: Press the left soft key below REG. and then press and HOLD the button on the top of the base station until the two indicator lights on top of the base station turn off. Wait until handset signals with beeps and registered. You are done
THIS IS FOR FRESH OUT OF THE BOX REGISTRATION OF UNREGISTERED HANDSET Press REG Register shall be highlighted. Scroll to Register. Press Select. Enter the system PIN (Default: 0000). Use CLEAR to correct typing errors. Press ENTER to confirm. • Your handset starts searching for the base. Press and HOLD the round button on top of the base unit until the two indications turn off. • If registration is successful, the signal icon
Similar issue - brand new phone - but incoming calls (skype or
landline) would ring - and then nothing, and outgoing calls the handset
would just reset.
The handset would just lose signal constantly (less than 2 meters from the base station).
The phone shipped with the latest software - but eventually I
reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the
handset and that *seems* to have done it .....
1 - reflash / re-install latest software from philips website (even if the phone already has the same version)
2 - de-register handset (follow instructions)
3 - unplug base station and remove batteries from handset
4 - turn on base station, put batteries in handset
5 - re register handset (follow instructions in manual)
I've found dialing numbers to navigate automated answering systems through Skype to be unreliable in general. Sometimes it works, sometimes it doesn't. This holds true for using the numpad on the keyboard, my free-1 usb skype phone, AND now the new Philips VOIP8411B I got in the mail yesterday. I'm not surprised that the Philips doesn't work, since I've had the problem before, but still disappointed...
The only way I've been able to work around this problem is to make the call on the computer and dial numbers through the on-screen number pad (using my mouse) to get through automated systems that don't work with a handheld device. Yes, this defeats the puprose of buying and using all these cool gadgets like the Philips and the free-1, but only for these certain types of calls. And even when I use the on-screen number pad, it still doesn't work sometimes. That's when I start punching numbers frantically and hoping a real person will pick up the line... lol
@Pat56 - If you use teleconferencing so much, maybe it would be best just to do it through the computer with a USB headset instead of using the Philips VOIP8411B...? Just a thought.