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I just bought my dyson dc25 and plugged it in and the brush doesn't go. there is suction on the wand. what am i missing. I checked the connections to everything and they all clicked. Is there an on/off switch just for the brush?

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Have you tried the button on the handle that looks like a brush beside the power button?

Mine did it as well, press the button and it will start spinning. You might have to press it a few times to get it to stay spinning

Posted on Jan 03, 2011


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Posted on Jan 02, 2017


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My dyson dc25 has reduced suction at the base, suction is fine at the wand

This is a guess but I have experienced it on other vacuum cleaners I have owned.

Check the hose that connects the at the base for breaks. Not just the easy to disconnect one connected to the wand, the one that goes into the head, if you are sure there are no blocks I can only imagine this being a possibility

dyson does offer a 5 year warranty if you have not past this age it might be worth sending out.
Stinks having issues with such expensive devices.

Sep 21, 2017 | Dyson DC25 All Floors Bagless Upright...

1 Answer

How to get suction to wand

Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: to find out how to unkink the hose. hope this helps.

Aug 14, 2014 | Dyson DC25 Multi Floor Upright Ball...

2 Answers

How do I fix a wand that won't fully retract and sticks out of the bottom causing me to loose scuction?

Hello Collet .

First I would check the hose at the bottom of the machine to see if its blocked , then I would take off the pipe at the base of the machine and then push a pole through it to clear any blockage also take the wand out completely this should solve the problem.

also goggle the make of the dyson vac and get an exploded view of the parts and you'll see how they fir and can then be replaced or new parts bought etc

hope this is of assistance

May 27, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

DC25 no suction at head?

Hi there, it's Jack at Dyson.
I'm not sure from your question how you're testing the suction at the cleaner head. For safety reasons we'd strongly advise against placing a hand underneath the cleaner head. This is not a good way of testing suction - the soleplate needs to form a close seal with the floor surface for high pick up. It's normal for the suction to feel stronger through the wand and through the cleaner head inlet as the suction is concentrated over a much smaller area.
If you place the cleaner head on a sheet of newspaper, then run the machine with the brush bar turned off, you should see the newspaper sticks to the cleaner head, as it's able to seal with the soleplate.
You might also like to take a look at our online Support guide, to make sure there's nothing blocking the machine which you may have missed:
If you have any further questions, it would be worth giving our freephone UK Helpline a call to run through some diagnostic checks with one of experts. You can reach us on 0800 298 0298 - we're on hand to help from 7am-10pm, 7 days a week, and calls are free from UK landlines.
Best wishes,
Dyson Online Customer Support

May 21, 2013 | Dyson DC25 Vacuum

1 Answer

Suction disappears when the tube is lifted from the machine to attach the tools

Hi Pam,

I'm sorry to hear you're having difficulties with your DC25. If there doesn't seem to be much suction from the wand, there may be a blockage in the wand or hose. To check for this, please follow the steps shown in our online Support guide:

This should resolve the issue, but if you're unable to find any blockages but continue to experience difficulties, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Mar 27, 2012 | Dyson DC25 All Floors Bagless Upright...

2 Answers

There is no suction when using the wand on DC25

After hours of investigation, I have found the root of the suction problem for anyone having the same problems. If you take the hoses off the change valve that switches between hose and brush bar. You will see that the change over is done by a flimsy piece of plastic that doesn't actually create a seal with either ports. In fact mine had a 2/3mm gap. Its disgraceful that it left the factory this way, they should have been recalled and replaced!

I wonder what Mr Dyson would say about this icon_e_smile.gif.

Let me know if your is the same and Ill tell you how I partially fixed it to get atleast 200% better suction!

Nov 04, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

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My Dyson absolute vaccume has no suction. I have cleaned the filters, visually checked all of the hoses. there is no suction from the floor brush or the wand.

Check the ducting that goes from the floor pick-up into the machine, fluff etc often clogs the elbow. Check the pipe that plugs into the floor pick-up as well, it could be clogged further up.

Jan 28, 2011 | Dyson DCO3 Absolute Bagless Upright...

3 Answers

Extension wand has no suction

Hi there,

Sorry to hear you're having a problem with your DC25. You should find the following guide helpful in locating and clearing a blockage in the hose or wand:

If you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Dyson Customer Service

Jul 19, 2010 | Dyson DC25 All Floors Bagless Upright...

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