Question about HP DeskJet F380 All-In-One Printer

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Printer offline I cant print anything as my printer is saying it is offline how do i rectify this problem??? regards Karen

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First try to scan from the computer to check whether the connection is fine between the computer and the all-in-one. We experience this issue when there is no communication between the computer and the all-in-one.
If we are able to scan then remove the USB cable from the computer and open the printers and faxes folder in control panel if you are using XP. Then clear if there are any pending documents and right click on the printer icon and select user printer online and again right click on the F380 printer icon and click on properties >> advanced tab >> print directly to printer and click OK.
Now try to print from the notepad and check for the results.
If the issue persists then download the print diagnostic utility from the HP website and then run it.

Posted on Jun 02, 2008

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Hi,
perform the steps below if the Operating System is XP
Step 1:
=====
Determine if the printer is paused or offline :
=============================
1.Open the printers folder, if necessary.
a.Click the Start icon.
b.Click Control Panel.
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NOTE: This step is not required when using Classic view in Windows Vista.
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2.Right-click the name of the printer and then click Open.
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Step 2:
=====
Check for the default printer and USe printer Online in the printers and faxes folder.
=========================================================
Click Start -->> Control panel -->> Hardware and sound-->> Printers-->>Change default printer. ---> Please Right Click on the printer icon which has tick mark and Select the options Use printer Online and Set as Default and also Select the option Resume printing.

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