Question about RIM BlackBerry Storm 9530 Smartphone

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Has white screen with app error 523 reset in the middle of the screen and when turned off goes only to that screen. unable to use phone.

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  • sarahhayes Oct 14, 2010

    I'm unable to do anything. It stayes on white screen. I turn off phone goes back to white screen with app error.

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2 Answers

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This is a third party application conflict and is generally seen with ms office2007 , some themes etc.
Diagnose what was the last software you installed and be aware of it in future.

What happened just before this cycle started? An update? A new Theme? A new App? The tiniest thing could be causal.You may try to directly remove them from memory card if possible

It may be that only a full device OS reload will cure the problem...and unless you already have a good backup, there will likely be no way for you to take a backup now (the backup process itself requires a stable BB). Here is a good article that might provide guidance:

Thanks

Posted on Oct 14, 2010

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  • RIM Master
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App error 523 is very very likely a conflict with some third party app that it is attempting to load in the process... which is very likely the origin of your initial problem.


When you go to load the OS, you should have options to check what it is loading, look through those options and UNcheck any third party apps that might be in the list, like your StopTilt or TalkLock.


It may be that only a full device OS reload will cure the problem...and unless you already have a good backup, there will likely be no way for you to take a backup now (the backup process itself requires a stable BB). Here is a good article that might provide guidance:


Below is your manual.

http://printer1.blogspot.com/2009/10/blackberry-storm-9530-user-guide-manual.html




Remove and reload the OS totally.


Providing you have the latest device OS for your carrier..


go to C Drive: Program file: Common Files: Research in Motion: App Loader : Loader.exe and run that file...


Go to device application selection and untick anything you dont need.


Click Next


I would not reccommended backup and restore. (If you are running a BES, everything should be on your pc anyway) But if you must, then do a backup)


When you get to the last page before you select 'finish' you should see an Advance Options. Click this and make sure both checkboxes are ticked.. This removes and replaces any bugs or glithces in the software.


You must make sure you have the LATEST version for your device, distributed by THE CARRIER THE DEVICE WAS MADE WITH. (Find this on the carriers website


If you're not sure, do a vendor ID check.



Posted on Oct 14, 2010

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Make sure you have BlackBerry Desktop Manager installed on your computer, then unplug the battery from your BB and make sure that it is not connected to the computer. Start App Loader, then plug the USB cable into your phone. Once the phone lights up, wait to see if it starts up and if the PIN appears on your computer (in App Loader). At that point, plug in your battery. The software should load, and you can remove the third party app. If you don't think it's an app causing the problem, you can try using the repair option in the Desktop Manager. Let me know how it goes.

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