Question about KitchenAid KSCS25FKSS Side by Side Refrigerator

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Ice maker will not dispense any type of ice, sounds like the motor does not activate or spin

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Motor may have burned out . but the touch control may be causing it mm

Posted on Oct 14, 2010

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When I press the activation lever to dispense ice I get a sound of something turning but the ice does not drop out and the arm in the ice ben does not turn


On most dispenser systems, there is a motor in the back of the bin that turns the auger to pull the ice up to the dispensing hole. You say you hear the motor. On the motor end is usually a fork type prong attached to it that slides into the back of the auger. It may have come loose and is not driving the auger. Possibly a bad retainer clip or a nut came loose.

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Why won't ice dispense from ice maker?


Pull out the ice storage bin from the refrigerator. Empty the bin if it is full. Add some ice into the bin. Reinstall bin into refrigerator. Make sure the refrigerator door(s) are closed. The ice will not dispense if the door(s) are open. Press the ice dispenser with a glass underneath it to start dispensing ice. Listen for a whirring sound. If there is a sound, then the auger that moves the ice cubes is working. Check the ice shoot in the door to see if it is blocked with ice. If you don't here any whirring sound the motor that runs the auger is probably bad. Then you will have to replace the whole ice maker assembly.

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1 Answer

Ice maker dispencer motor won't spin. You can hear a click, and the ice dispenser light dims. The water dispenser works fine.


Best solution is to replace the ice maker. The ice makers are a cheap item and very hard to work on. It is easier to replace the ice maker rather than trying to take it a part and replaced the motor or gears. If you do want to take on the project you have to remove the ice maker and check the gears for a worn spot and the motor to see if it is still running. Parts can be purchased at a local appliance dealer. In tulsa we have Greers appliuances.

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Ice maker makes ice but can't dispense ice


Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

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1 Answer

Ice maker will not dispense the ice


The auger motor and coupling in the rear may be frozen and won't turn.
Remove the ice bin.
Place a screwdriver or similar device in the forks of the auger and twist counterclockwise till it moves. The replace the ice bin and try again.
It will be difficult to move.
If that does not work. Turn off the fridge and use a hair dryer to hrat the auger gear and motor till it frees up.

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When you press the lever to dispense the ice, there are multiple switches being activated. Chances are, the one that moves the motor to turn out the ice is bad. Or that motor itself is bad.

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Sounds like the water solinoid valves are wired wrong.One activates The water dispenser.The other the ice maker.That, why every so often the water shoots out on the floor.The ice maker is telling the valve to open.

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