Question about ASUS WL-500g Wireless Router (WL500GDLX)

1 Answer

Network printing suddenly stopped working

I've had an HP LaserJet 3330 set up as the network printer through my Asus router for over three years. All of a sudden no one on my home network can print through it. The printer is recognized by the router and shows up as on-line in the router control panel, and it shows up as "ready" on all the computers in the network. But anyone who tries to print gets an error.

When I connect the printer directly to my computer it prints fine.

Nothing changed in my home network except one thing: my son's laptop, running Vista, used the network printer for the first time, with no problem. The next day no one can print. It isn't Vista that's the problem: my wife's computer runs Vista and never had an issue with the network printer. The other computers run Win XP. Note that the WinXP SP3 update had no effect on anything.

I have tried resetting the router, resetting the printer, removing the printer and reinstalling it on every computer in the network. Turned off every firewall just to see if that made a difference. Nothing seems to help.

Any ideas???

Posted by on

  • Billingsgate Jun 02, 2008

    Hi. Thanks for responding so quickly! Actually, I don't use dynamic IPs. Each computer has an assigned IP, and the printer is always the same IP as the router itself. There are 2 wired directly to the router, another 4 wired through a switching box into the router and 2 wireless laptops. Yet the problem was identical on all computers, whether directly wired, through the box, or wireless, on both Win XP and Vista. To me it seems something within the router configuration was messing up.



    Was?



    Yes. Mysteriously, everything started working, for no apparent reason, after 24 hours of not working. Again, I didn't change a thing.



    Is it possible my router is dying? It's only around 3 years old. I'm still trying to figure out what to do if it happens again. I'm not a technician by any means, and set up the network through luck, trial and error, not because I know what I'm doing. Yet it worked flawlessly for 3 years.

  • Billingsgate Jun 03, 2008

    Well, I've been using the switch for 6 months without any incident. It's an 8-port switch, quite new. The printer is connected to the USB port on the Asus router.



    What is connected to the switch (wired): 3 computers and 1 Squeezebox (Internet radio device). What is connected to the router (wired): 1 computer, 1 Squeezebox, 1 printer, and the switch box.



    When the problem was occuring, even if the switch was off and the only machines turned on were my computer and the printer (both wired directly to the router), the problem was still there.



    The problem has not (yet) re-occurred, so for now there's not much I can do to trace what happened.



    Thanks again for your thoughtful advice and attention to this matter. If the problem happens again, I hope you'll be able to help me. Otherwise, all I can do for now is hope it doesn't happen again.

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  • 49 Answers

Perhaps you might wanna try checking the IP address of the printer and see if it matches that of the ones that are mapped in each individual computer. There might be many factors in the "strange" events that have occured (PC gremlins, i call it). That should be an initial starting point.

Resetting the router wouldnt help, cause it is the router that issues different dynamic IP addresses (otherwise known as DHPC) to each and eveny node connected to the netwrok as well.

Another important thing to note is HOW these devices are connected to the router. Wirelessly? Wired connection? The fact that you can see the printer via the router means that there is no problem with the router's end, so the problem lies in the intermidiate connection from the computers to the router. Try to work on this angle. Thanks.

-Technomancer

Posted on Jun 02, 2008

  • Rishi Dave Nair
    Rishi Dave Nair Jun 03, 2008

    [quote]There are 2 wired directly to the router, another 4 wired through a switching box into the router and 2 wireless laptops. [unquote]



    Wait, there's a switch involved? This makes it loads easier! How long has this switch been in place. Before you answer that question, lemme confirm if the switch is used to connect the computers and the printers in your home network. Cause if it is, then, that would explain the phenom in your home, affecting all computers. Perhaps it's time you do an upgrade on the firmware of the switch or replace it altogether. Also, please note that a switch, even a small 8 port one, is used to segregate collision domains. What this means is that, on the switch, each port is treated as it;s own domain, thus, a failure in the switch as a whole or the port where the printer is connected will result in whatever you're experiencing.



    The router you're using from Asus, if loaded with the proper firmware (there are loads of them customised firmware on the net), can be sued to even power a small or medium size enterprise, and since the router itself indicates that you are able to see your printer, and with the introduction of the "switch" in the topic, the fault could very well lie with the switch. Hope this helped. Thanks.



    -Technomancer

  • Rishi Dave Nair
    Rishi Dave Nair Jun 03, 2008

    OK, no problem. Although i hope nothing like this happens again, if such an incident were to ever occur again, hit the ASK button on my profile and i will attend to you asap. Take care.



    - Technomancer

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