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No sound when watching TV or playing a DVD through our Philips DVDR3570H/75 DVD recorder. AUDIO is OK when watching TV with recorder switched off

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  • John W Rasmussen Jun 02, 2008

    Hi,Bobby.

    The tv and dvd recorder were purchased 6 months ago and has worked mostly ok. this problem has occurred at least one time before now and We disconnected the dvd overnight (powered down) reconnected it and it worked ok,this was about 4 months ago.We have been away for 4 weeks on vacation and had set the rocorder to program weekly and some nightly programs.On trying to run the recorded programs we have video only ----no sound.

    when switching the dvd off and returning to the TV sound and vision is ok

  • John W Rasmussen Jun 02, 2008

    Many thanks,BobbyR1234

    I will return tthe DVDR to where I purchased it from.

    I have checked most of your suggestions already.

    I seems like I have got a Lemon.

  •  Bobby
    Bobby May 11, 2010

    Did you have problems with it before? or is this just happen when you recently hooked the dvd player up? The more detailed info you can give the better we can help. thanks

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I would check all cables to make sure they are connected properly and secure, also check the cables for any defects ie bent pins, frays in wiring, etc. and check all connectors on the front or back of your tv (which ever way you have it hooked up) to make sure they are not loose or damaged first. 2. I know you can connect your dvd properly, but I have to suggest it anyway, go back through the manual and make sure all settings are properly set.
3. You may need to update your firmware, which you can find instructions in pdf at this link it will be the 6th link down in pdf. I tried finding your device on the manufacturer's website, but you need the model number, I will include that link as well. Since it only 6 months old, it should still be under warranty so I would check into that as most usually have 1 year warranty. If all else fails, it might be something internal with the dvd recorder and you will have to get another one or take yours to a repair shop, but if you do take it to a repair shop make sure it is one that is reputable and trust worthy. I hope this helps you out and I am sorry I could not be more specific on the problem.

Posted on Jun 02, 2008

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