Question about Microsoft Windows XP Professional

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Post-Recovery Data I recevied a virus.... Booooo! I could only start windows in safemode I eventually did a windows recovery to try to get all my data files backed up and then reformat.... i did, and i was able to save all of my program files But! my My documents folder is now unreachable it says Access Denied, and since i have no limits on my computer. it tells me the file path is messed up... to recap, after my recovery, all of my Program Files are there, but the my documents file is unreachable.. after doing a properties on my C drive, it tells me that 233 GB are used, which is normal, and is the files i need to get too, but there is no path to them.. c:DoumentsandSettings/Compaq_Administrator is the file I need to get too C:documentsandsettings/Compaq_Administator-Compaq_Administrator.YOUR-4DACD0EA75 is the new My Documents windows set up after the recovery Thanks so much... Colin

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  • SeeSpotRun14 Jun 03, 2008

    After talking to Coolguy in a chat,

    the problem was solved by turning simple file sharing off, then granting administrators the ability to claim the files...

    It was explained by after the recovery, it gave me a new security ID so i had to reclaim the files as mine, before i could get to them.


  • tom_0808 Nov 03, 2008

    i have the exact same problem as u did and no idea how to fix it.... can u or some1 else help me out?

  • Edward Sheldon
    Edward Sheldon May 11, 2010

    What is the exact error message you're receiving?

    Can you access the path via DOS?


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Use a Linux OS to access these "unreachable" files. Try Ubuntu live CD, this will allow you to boot your PC to Linux without actually installing the OS to your hard drive. (you can download Ubuntu from WWW.ubuntu.org)

Posted on Jun 03, 2008

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