Question about Cell Phones

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My phone pad won't display and I can't make an outgoing phone call. I try to go to my Contact List and dial from there, but when I hit the 'Dial' button on the screen, nothing happens. I am able to get online and send text messages. I've tried a soft reset several times. Please help! Many thanks in advance.

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  • trishaelegin Oct 13, 2010

    Thank you very much for your reply. I have a Palm Treo 755p. I tried removing the dial keypad button, but I still cannot dial that way. The phone is touch screen and when I press the 'Dial' button on the touch screen, nothing happens as well. Do you have any other insight? Thanks again for your help.

  • trishaelegin Oct 13, 2010

    Thank you very much for your reply. I have a Palm Treo 755p. I tried removing the dial keypad button, but I still cannot dial that way. The phone is touch screen and when I press the 'Dial' button on the touch screen, nothing happens as well. Do you have any other insight? Thanks again for your help.

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  • Cell Phones Master
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Honestly I am not very familiar with Palm, but I have few similar experiences, you can give a try.

If it's related to phone's application issue, then you may try a partial erase, i.e..go into Device Info page and select Partial Erase from the Reset Option, it'll restart.

Another tips is Resetting using the buttons, i.e. Hold down the Power switch in while toggling "ringer on/off switch", Turn Off, Turn on.

Another, Restarting the phone: No need to turn off manually, simply remove the battery, wait for few minutes (5 mins will do), again reinstall the battery and Turn Back on.

If nothing's helpful, I would suggest you to Update the O.S.

I wish you good luck.

Thanks for using FixYa.

Posted on Oct 14, 2010

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  • Master
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Hello,

The problem is with the dial button, it is either the keypad is not making contact or the dial bu panel is faulty, i will advice you try remove the dial keypad button and press, see if you can dial that way, if not, you will need to give the phone to a repair person to help service the dial panel button panel of your phone.

Take care.

Posted on Oct 13, 2010

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