Question about Dell XPS 410 PC Desktop

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My Dell monitor goes to sleep right after windows xp starts to load and it won't come on after that. my computer is still running but the monitor is a sleep. I have hit f8 and f12 with nothing happening. the computer said to hit any key to awaken it but nothing happens. I bought a new cable, this didn't fix it. Mike

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  • mike morris Oct 14, 2010

    I asume I have a video card I play movies on the computer

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  • 227 Answers

Go into safe mode
Under settings, control panel, power options set "turn off monitor to never
reboot

I think this is not a sleep problem but the incorrect monitor settings were set. This will cause the screen to go black when the OS comes up. Boot in safe mode and change the display settings
to 640x480
OR
in safe mode, delete your monitor. When you reboot it will load a default monitor and you should be OK

Posted on Oct 13, 2010

  • mike morris Oct 14, 2010

    I can't go into safe mode because the screen is black before windows has had time to go thru .Which leaves me nothing to do but a black screen. I don't know how to do any thing else that might go to safe mode.

  • Steve B Oct 14, 2010

    keep pressing F8 as soon as the computer finishes loading bios (memory count etc) Windows is not loading at this time it should not go black .
    Question. Do you have onboard video and a video card? The computer will switch to the video card after initial boot unless you changed it in bios

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Posted on Jan 02, 2017

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Computer won't come out of sleep


Sleep Mode Problems on a Dell Computer b> When Microsoft patched the power-saving features of Windows XP Service Pack 3 and Windows Vista, certain Dell computers were affected by various issues where the computers would go into sleep mode and be unable to come out of it or error out and not go into sleep mode. Sometimes the computers would go into sleep mode and wake up only when a USB mouse was jostled. Pressing keys on the keyboard would not wake the computer because the keyboard would stop functioning

Open the Dell support page on your Internet browser. See the link Below . http://support.dell.com/ Make sure to have your seven-digit alphanumeric (letters and numbers) service tag. Place that information into the "Choose by Service Tag" option. Make sure that the option for the "Operating System" is correct. Go to "+Bios" and click on the "+" symbol. Click on "Download" at the far right, save and run the downloaded file. Restart your computer after installing the file. Test the "Power-saving" feature once you have rebooted. b> If Section I Does Not Resolve the Issue Go to "Display Properties" by right-clicking in an open area on your desktop and left-clicking on "Properties." Click on the "Settings" tab. Check if the "Display" midway down is saying "Plug and Play Monitor on..." If it is not, go to the "Device Manager." Left-click on the "X" in the top right corner of the "Display Properties" menu. Go to "Start," left-click, and then open the "Control Panel" (or "Settings" and then "Control Panel" depending on your system is set up). Select "System," go to the "Hardware" tab, and left-click on it. Left-click on "Device Manager" about 1/3 of the way down that page. Look at "Monitors" and see a "+" symbol. Left-click on it once and see if it has an exclamation point,"!," with a yellow circle around it. If it does, right-click on the "Plug and Play Monitor" and left-click on "Update Driver." Choose "Yes, this time only" and then left-click on "Next." The wizard will update the monitor drivers automatically, if possible. Restart if necessary once updated. Test the"Sleep" mode again. The computer should go into sleep mode and then wake up successfully. b> If Section I and II Do Not Work Left-click on "Start" and then "Control Panel" (or "Settings" and then "Control Panel," depending on your system's setup). Double-click on "Power Options" to open it. Open the "Hibernate" tab and click on "Enable Hibernate." You may have to reboot again. Test the "Sleep" mode function again. b> Windows Vista Open the Dell support page in your Internet browser. See the link Below. http://support.dell.com/ Make sure to have your seven-digit alphanumeric service tag. Place that information into the "Choose by Service Tag" option. Make sure that the option for the "Operating System" is correct. Go to "+Bios" and click on the "+" symbol. Click on "Download" on the far right. Save and run the downloaded file. Restart the computer after installing the file. Test the "Power-saving" feature once you have rebooted. b> If Section IV Doesn't Work b> Reboot the system and press "F2" or "Del" to get into Bios. Make sure that the "Legacy USB" option is enabled. Save and exit the Bios and start Windows Vista. Go to "Start" and then "Control Panel." "Switch to Classic View" on the left side. Click on "Power Options." Click "Change Plan Settings" and then "Change Advanced Power Settings." Set the "Sleep>Sleep After" to "Never." Set the "Sleep>Allow Hybrid Sleep" to "Never." Set the "Sleep> Hibernate After" to one minute after the monitor and hard drive are set to turn off. Set the "Power" button and "Lid>Start" menu power button" to "Hibernate." Restart the computer and test the "Power Sleep" mode. b> If Section IV and V Do Not Work b> Find the "Windows" sidebar at the bottom right corner. Right-click on it to disable it. Test the "Sleep" mode again. If the computer does go to sleep, enable the "Windows" sidebar by going into the "Control Panel" and enabling it again. Start turning off each gadget one by one, and test the "Sleep" mode to see which gadget is causing the problem. Look at the system and see if you have a "Google" sidebar." If you do have Google sidebar, then pick only one to use, or choose not to use either of them. To remove the "Google" sidebar, left-click on "Start," then left-click on "Control Panel." Double-click on "Programs and Features." Wait for the computer to populate installed software on your computer. Find the "Google" sidebar and remove it by left clicking on it and left click "Uninstall." If you want to remove the "Windows" sidebar, right-click on it, left-click on properties to open "Properties," then remove the check from the "Start Sidebar When Windows Starts," selection and click "OK." Disable Sleep Mode Microsoft Windows 7 uses sleep mode for desktops and laptops to save power during times when the computer is not in use but does not need to be shut down. Sleep mode pauses and suspends your computer until you are ready to continue. In some cases, sleep mode interferes with scheduled tasks or operations such as remote desktop connections. Microsoft allows sleep mode to be turned off and disabled for users that have no need for the function or find that the feature is interfering with their normal computing activities.

Click the "Start" button to expand the Windows "Start" menu. Select "Control" panel in the right column of the "Start" menu and click "System and Security." Click "Power Options" and press the "Change Plan Settings" link next to your computer's currently selected power management plan. Select "Never" from the "Put The Computer to Sleep" drop-down menu. Select "Change Advanced Power Settings" beneath the "Change Settings For The Plan" heading. This launches a "Power Options" panel. Double-click "Sleep" in the menu tree to expand the advanced "Sleep" options. Select "Sleep After" and use the arrow to select "Never." Select this option for both "On Battery" and "Plugged In" if you are configuring power options on a laptop. Click the small "plus" icon next to "Hibernate After" to view hibernation settings. Click the arrow to select "Never." Select "Never" for both "On Battery" and "Plugged In" if you are configuring your power options for a laptop. Click "OK" to close the advanced power options. Select "Save Changes" to save your new power management configuration. Your computer's sleep mode is disabled.

Hope it helps.

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