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Need instructions on surfboard SBG901 and if need special phone line cord . Have cable now but am switching to AT&T and can't find box with cable and instructions

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If you have a CABLE modem now and since your going to AT&T (DSL) you will need a new DSL modem for that connection.

If you've signed up for AT&T DSL service, the company will probably give you a modem for free. Taking the free modem will be the best choice for most home users.

Thanks for choosing FixYa, If you find this helpful please vote and comment.

Posted on Oct 13, 2010

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Posted on Jan 02, 2017

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Mar 01, 2011 | Arris SURFboard Gateway SBG901 DOCSIS 20...

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How to set up the wireless internet connect on my laptop to this new SBG901 modem?


Short answer: YOU DO NOT.

The cable-modem just converts from the cable-company's signals to/from Ethernet signals.

You use an Ethernet cable to connect the output from the cable-modem to the 'WAN' (or 'Internet') port on a router with wireless capabilities. Then, you configure the router to create your own wireless network, with:
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Then, your wireless device can cite the SSID/password to authenticate to the router.

Feb 24, 2011 | Arris SURFboard Gateway SBG901 DOCSIS 20...

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Hi, I have Motorola SURFboard SBG901 connected to my comcast internet. I have multiple problems with it, they are 1. When i first connect to my network, it takes 10mins to properly connect and browse any...


If you have no wireless devices to connect to the internet, you don't need a new router. There is speed test software you can google and download. It will tell you exactly how fast your connection speed is. You may need to upgrade your service too. One thing to do first is to clean up your PC. That means clearing all cache, deleting useless files and cleaning the registry. A program called CCleaner will do the job nicely. Next is to max out the amount of memory your motherboard will support. Make sure you keep at least 100 Mb of free space on your hard drive.If it's any less, your PC will be really slow. Adding an additional hard drive or an external drive is the answer to that.

May 10, 2017 | Arris SURFboard Gateway SBG901 DOCSIS 20...

1 Answer

How do i initially install the sbg901 wireless cable modem


Locate the MAC id number on the modem. May be called the HRC mac id. Write this number down.

Connect the modem to an active cable outlet with a coax cable (the type that you would screw into the back of your tv).

Connect your computer to the modem with an Ethernet cable.

Connect the power cord and plug it into a power outlet.

Turn your computer on.

Call your cable provider and choose the options for tech support for internet.

They will need that MAC id number and then they should be able to set it up on your account and allow access to the internet.

Thanks,
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Feb 12, 2011 | Arris SURFboard Gateway SBG901 DOCSIS 20...

1 Answer

I am able to connect internet using wired connection. but when i try wireless conncetion from motorola SBG901 its giving me error. When i see the details of error i can see "Association :...


Telephone your Internet Service Provider.
Make them "EARN" this month's service-fees that you are paying them.
If they cannot support their modem and cannot support you as a paying customer, it's time to switch to an ISP that _does_ support you.

Feb 07, 2011 | Arris SURFboard Gateway SBG901 DOCSIS 20...

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Motorola SBG901 how do I secure the network


Go here and start on page 61. It tells you all the setting you need to make your wireless secure.

Hope this helps! Please rate if so!

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