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I purchased a twinbridge chinese pen tablet software years ago. After a period of time I found it again and intalled into my another PC, but when I insert the tablet plate (USB) into the PC, the mouse arrow keep running around without any control. I check the power pen attachj battery is OK. When I unplug the USB from the PC and the mouse arrown back to normal. I click the mark of tablet down the PC right corner, a message appear on the screen "attention" If u r not running chinese windows, please run twinbridge chinese partner to support this chinese handwriting recognition system. After I click OK and comes up antoher message "Tablet not found! u need a tablet to run this program. Therefore, those things happed and make me do not know what to do, and I lost my job since one year ago. I wish tech support can help to give me advice and solve the problem. Model: WP5540(U) Pen Tablet.

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This is a driver problem. The tablet worked fine on the first computer as it was probably Windows XP and the computer you are trying to use the tablet on now is a Vista or Windows7 pc. You need to go to the Twinbridge Chinese Pen Tablet web site and click on Support, then Downloads. Then put in your Model number and download the driver for your operating system; Win7, Vista, XP, Linex or Mac Os.

Posted on Oct 13, 2010

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