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Frozen sandisk sansa clip - SanDisk Audio Players & Recorders

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  • wsrobertson Jun 01, 2008

    The unit will power up, but will only show sandisk sansa on the display. I tried to fix by pushing the power button up for 10 seconds like the manufacturer recomends and then did the firmware update and still nothing

  • wsrobertson Jun 07, 2008

    To fix my 1G Sansa Clip I had to go to the sansa support on the sandisk web page then select the clip mp3 player, then select forums scroll down to Americas and download a zipped file m300a, this is a firmware update that is different than others I tried, though it required me to download winzip to unzip the folder, the clip is now in good working order. I recommend that you register your MP3 with the manufacturer and request a replacement unit, that is when the customer support is at their best.

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Restart the computer once and try replugging the player again. If it is still a no-go, I would just double-check everything. My Sansa Clip had the same problem after working fine for a couple of months. I reset the player, which solves the freezing issue one time, but doesn't correct it permanently. I did the firmware upgrade and the Sansa Recovery Tool. Then, the computer didn't even recognize that the player was plugged in. So, I used the volume +/recovery method - disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. I even reformatted the player inside of Windows Media Player. Nothing. I was just about to give up. Then, I restarted the computer, and the player started working as normal. I think that the Sansa Recovery tool, in particular, requires a computer restart for it to initiate correctly.

Posted on Jun 02, 2008

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1 Answer

SANSA CLIP MP3 FROZE WHILE CHARGING


try removing the battery and putting it back in and see what happends. i not sure this will work

Jun 03, 2012 | SanDisk Sansa Clip MP3 Player

1 Answer

Sandisk Sansa Clip frozen want to reset


Hello,

All support for the Sansa Clip can be found on next site:
http://kb.sandisk.com/app/answers/detail/a_id/4303/session/L3NpZC83VDhjWW4qag%3D%3D/sno/0

Look in the Clip manual how to reset:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf
[ page 6 and 7 of the document file = page 4 and 5 ]
Looking at the display, slide up the power/reset switch on the left side for at least 15 seconds to RESET the player.

May 20, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Its just frozen


Hi there,

Well first of all you can try the following steps -
1. Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
2. Go to the Sansa website and download the "Sansa Firmware Updater."
3. Select "Run" when the updater installs. (Installation will take less than two minutes.)
4. Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
5. Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

Good Luck!!

Thanks

Apr 15, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

I was playing a video on my sandisk and it frozeI'm not able to turn off the devise or choose another program


You can't play a video on your Sansa Clip/sansa clip plus (based on pic you showed).
If your device is froze, press and hold power button untile device turn off (about at least 10 seconds); then turn it on and check it. If it's still frozen, turn it off again, plug it into computer and delete the video which makes it froze

Feb 07, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

The volume control is frozen on the lowest level.


Hello,

The manual gives next steps to setup the volume:

1. Press Menu button to return to the Main Menu.
2. Move down to Settings and select it.
3. Select Volume.
4. Highlight the desired volume settings then press Select button.

Manual in pdf format for the Sansa Clip:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf

Dec 19, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Frozen sansa


When the player is connected to the computer, it is normal for it to say connected and not do anything else. If it is displaying that message after you have disconnected the mp3 player from the computer:
1) Make sure the hold switch is not engaged
2) Reset the player by holding in the power button for 15 seconds
3) If the reset fails, update the Firmware from Sandisk's website
4) if the message still persists, use the Sansa Recovery Tool from Sandisk's website

Good luck!

-Tha Mp3 Doctor

Feb 13, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

How to unfreeze a sansa clip mp3 that won't turn off


plug it into the computer and shut down then take it out

Sep 07, 2008 | SanDisk Sansa Clip MP3 Player

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