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My newly installed Valor Petrus HE gas fire keeps going out when I turn it to low heat. When I first light it I have it on high for approx 10 minutes before turning it down(fire has slide control) after a few minutes the fire goes out. My installer tested the chimney with smoke bombs and said it was OK, although he needed to remove the restrictor -I think that`s what he said. Hoping you can advise what course of action to take next. Thank you.

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