Question about Canon PIXMA MP830 All-In-One InkJet Printer

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I also have the problem tthat the error message says to unlock the scanner lock switch, but this switch is not in the 'lock' position. Power off, switch on and off, wait for some time, power back on... same message. Any other solutions?

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  • msterrenburg Oct 13, 2010

    Hi, thanks for the suggestion. I have tried it for about 30 times in a variety of speeds, beginning with printer on and off, disconnecting the power cable for 30 minutes, nothing helps.

    Beginning with printer on ( error message on the display): press reset then one beep, press power button and the printer shuts down.

    Beginning with printer off: press reset and hold, press power button, printer turns on and pressing reset twice then results in 2 beeps. Continuing the procedure makes no difference, the printer keeps on starting up and stops with the error message about the scanner lock.

    Am I doing something wrong or do you have another suggestion?

    Thanks, ster

  • msterrenburg Oct 13, 2010

    oh and I forgot to mention that in some cases during this reset procedure, the display turns white, only showing "CANON" and then after a while "Idle". Inside the printer some starting up sounds, but then it remains in that postion and does not respond to anything. According to the pc the printer is offline...

  • msterrenburg Oct 13, 2010

    and sorry, I am talking about the reset button but I mean the resume button of course

  • msterrenburg Oct 17, 2010

    Thank you for the suggestion. It didn't help however. First it went into "SFP TEST MODE", then "SFP TEST MODE Idle" en then no further response or actions. Any other suggestions?

    Thanks a lot.

    -ster

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2 Answers

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  • Master
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This may already be mechanical and may need service repair, but yuo may give this a try. Basically same steps you did. turn off the printer, disconnect it from the computer and unplug its power cord. press its power button for about 10 seconds just to discharge any power left to it. Next, open the document cover and adjust the scanner lock switch to the lock position. Wait about about 10 seconds, then adjust the scanner lock switch back to the "release" position, and close the document cover. Connect the power cord back, then switch on the printer, wait for about 30 secs to a minute, then switch it off again. Connect the printer back to the system, then switch it on and test it. Hope this will get you moving forward on this situation.

Posted on Oct 14, 2010

  • Rodie Oct 19, 2010

    may be time to get it serviced, but try to initiate the service mode option and see if that gives a little light on the situation.



    power off the printer, then remove and reconnect the power cord, then hold the stop/reset button and the power button for 5 seconds. Release the stop/reset button but continue to hold power button. While doing this, press the stop or reset button two times, then release the power button. Check if any of the lights are blinking on the device. If yes, wait for them to stop flashing, then press stop or reset again, then press the power button. If this works, the printer will produce a service mode print out. Press the stop button 5 times, then press Destination, then 4 times again on the stop and another 1 on the power button. Press stop once, then power for another printout and finally, power button twice.



    if all goes well, turn off and turn on the printer and see how it goes. If nothing helps. one of the internal parts may have to be replaced for you.

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  • Master
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Hello,

I will advice you Press and hold the "Resume" button on the printer. Press and hold the "Power" button while holding down "Resume."
Release the "Resume" button. Press "Resume" twice. The indicator light will turn amber followed by green.
Release the "Power" button. Press the "Resume" button four times.
Press the "Power" button. The printer is now reset, and your printer should work fine.

Take care.

Posted on Oct 13, 2010

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