Question about Jenn-Air JSD2488G Side by Side Refrigerator

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I have a luxury JennAir side-by-side stainless steel refrigerator (about 3 yrs old). 42" or so wide. I've had significant ice build-up in the freezer, around the fan unit. I have just turned the unit off, removed everything, dismantled everything up in to the cooling unit, and let all the ice melt. Is this what is required to defrost this refrigerator, or do I likely have a leak? I see no water dripping from above following defrost and cleanup. Note: this is the first time in three years that I've fully defrosted this unit. Thanks in advance for your response.

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Hi, my name is Audrey and I am a Jenn-Air employee. I would appreciate the opportunity to assist you with your refrigerator. Please send me an email through our customer service address,

NAR_JennAir_CustomerExperience@JennAir.com

and type 'Attention: Audrey' in the subject line. Please include your full name, phone number or email address, and model/serial number, and I would be happy to try to help resolve the situation with your appliance.

Posted on Oct 15, 2010

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Posted on Jan 02, 2017

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