Question about Video Game Consoles & Games

1 Answer

When we turn on xbox to play a cd game it will say reading , but then it tells us to open tray what is the problem and it dose that on all disks!

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,777 Answers

Hello there, sorry to hear about this problem. This is unfortunately fairly common with the Xbox 360, it means the laser unit on the actual dvd-rom of the xbox is having problems. Depending on how old your system is, Microsoft will fix this for free, or there may be a small fee. At this point you will want to call Microsoft at 1-800-4-My-Xbox, unless you want to try and replace it yourself. It is very hard to do though. I recommend you call them and explain the problem, they will definitely get you fixed up.

Please be sure to rate my answer 4 thumbs up, it is extremely important to me. I would be forever grateful. If you have more questions on this or need further clarification please just respond to this answer and I will get right back with you. So sorry you have to go through this, but Microsoft will definitely help get you fixed.

Thanks
Tim

Posted on Oct 13, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

What do you do when your xbox won't read disks?


The main problem might be a big problem with the disk tray. There might be an faulty wire that has lost connection and if your disk wont event turn on, there might be a problem with the power supply that supplies the cd tray. If the disk opens and closes but doesnt read and wont say tray is in and keeps saying open tray, there might be a small fracture on some of the wires or there is something wrong with the motherboard of the xbox 360. The best way is to buy the warrenty now and send it to the xbox 360.

Jul 27, 2011 | Microsoft Xbox 360 Console

1 Answer

Wont play games just says reading, open tray.reading, open tray. reading, open tray.u get picture


Xbox 360's disk drive is starting to fail.Knocking on the top of the Xbox (when its on its side) while loading a game cansometimes get it to work, but at some point you will need to have your Xbox repaired by Microsoft or replace it.

Apr 23, 2011 | Microsoft Xbox 360 Console

2 Answers

Hi, i have an xbox 360 and when i put a game in to play it it doesnt play the game it just says open tray?? what can i do? it doesnt even want to play cds or dvds ??


I am sorry to tell you, but this occurs only when you have a faulty disk laser (the laser that is used to read the disks and play games).  Because the laser is broken, it can't read disks, and because it can't read disks, it can't tell whether or not you have even inserted a disk into the console, which is why it just says "Open Tray."  There are probably two possibilities as to what is wrong with the laser. 
  • First, the laser is either completely defective;
  • Second, the laser is off center, and not in the proper position it should be in.
Honestly, there is no way to check which one you are currently experiencing unless you would like to void your warranty by opening up the console. Watch the tutorial to do that here:http://www.youtube.com/watch?v=Dtm7V4NotgA
If you do not want to void your warranty (if you still have one), you can just call up Microsoft and ask for repairs to be done on your console. Here is their number: 800-469-9269.
If this helped you, please give me a thumbs up! I get cookies if you do! :)

Jan 15, 2011 | Microsoft Xbox 360 Console

1 Answer

Will not read disks. Cycled power usally worked not this time.


First Turn your X-box on
Second Take out your game or CD
Third Open tray
Fourth Close tray
Fifth Repeat Third and Fourth a couple times and let it load then open
Sixth Stop when you hear the xbox make a spinning noise like when it is reading a game
Seventh Open tray
Eighth Pit a game in
Ninth Close tray
Tenth Play you game!

Dec 30, 2010 | Microsoft Xbox 360 Console

1 Answer

My Xbox 360 isn't reading any discs. Games nor Movies. When i put either in the game console it tells me to open the tray because it didn't read.by the way it makes a funny noise when it tries to read the...


take out the cd. close the tray with no disk in it. let it read till it says open tray
open and close it like 3 times with tha method mentioned above with out the disk. then put the disk back in and it will probly work.
sometimes the system turns dumb and u haft to remind it to reconize when there is actally no disk.

Oct 25, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 open tray message; not reading discs


If it won't play any games it might be the laser that reads the disk. I would suggest getting it checked out somewhere.

Oct 02, 2009 | Microsoft Xbox 360 Console

3 Answers

Disk tray for xbox 360 problem


try blowing in the xbox 360's tray in side where the laser or let it sit open tray for a little bit do things on it and then close tray it might work it does for my xbox most of the time im 12 yrs old

Jun 28, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't play my games


it could be that u got **** like food in your x box360 open it up and clean it out put it back to gether and try it if this dose not work tell me at alexswierenga@yahoo.com ty

May 29, 2009 | Microsoft Xbox 360 Console

3 Answers

My xbox says open tray when there is a disc in it


common xbox flaw mine does the same ,just keep opening and closeing the tray till it reads the disk,this can be very annoying .your dvd tray is probally on the way out

Feb 26, 2009 | Microsoft Xbox 360 Console

45 Answers

Xbox 360 open tray error


How I worked around the "Open Tray" problem, where the game discs were not being recognized:

1. Open tray
2. Unplug power cable while tray is open
3. Plug in power cable
4. Power on console - tray closes
5. Open tray
6. Insert disc
7. Try your game

Good luck! Source: Someone else mentioned this in a forum somewhere, however I don't recall who it was or which forum. I'm just trying to get the word out so people don't send in their XBOX for repair, or open the case and void the warranty if this workaround resolves the problem.

Mar 25, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Video Game Consoles & Games Logo

Related Topics:

17 people viewed this question

Ask a Question

Usually answered in minutes!

Top Video Game Consoles & Games Experts

James Wishart

Level 2 Expert

122 Answers

yadayada
yadayada

Level 3 Expert

76846 Answers

Brad Brown

Level 3 Expert

16181 Answers

Are you a Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...