Question about Dymo LetraTAG Thermal Label Printer

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The label printer only prints bottom half of words

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Part of the thermal printhead is either bad or is dirty. Get a Q-tip or any cotton swab and wet it with some alcohol. Rub the print head clean with it, it probably has some black gunk stuck on it, most likely from the glue of a bad label.

Posted on Oct 13, 2010

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1 Answer

Not printing properly


Printhead should be cleaned with a 90% alcohol solution, however that should not cause blurry print. I've seen some labeling programs that will blur part of your label after the trial period has expired. I would check to see if this happens on test prints also. Do a test print by holding down the button on power up and letting it go after the first blink.

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Have you tried unplugging it and plugging it in again?

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This sounds like your word program and not your printer. The information from your word program is not being sent from the DLL correctly. Try a different word program or try reinstalling word.
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1 Answer

Only prints bottom of words


in my opinion, if you have the package and docket it is always best to take it back and get it replaced, making sure you tell them when you attempted to print it would not print. many people i know have had no success repaqirin these.

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Your scanner and thermal printer has got loose connection. Print head also may need cleaning by own system. try from the software.
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If you print a power on test label, see if the print is aligned, id so, use the top of form setttings to get all the print on the label.

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create a word template document with the page size the same size as the label. Set the margins to 0 and fill the label up with text. This should make the printer print right the way over the bale.

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your label length is set incorrectly, there are 2 things it could be
1) your software is telling the printer the label length is longer then the current labels, even if the label size is out my a single millimeter the printer will give you this issue of feed an extra label. you need to change this in your software. you can set a label size smaller then the current label size and it will work correctly

2) you software is not setting a label length and so the printer is going off its internal setting, to recalibrate hold feed and power up the printer letting go after the light starts flashing

it is important to note that label roll will change slightly over time so even though you are ordering the same labels as a year ago the manufacturer will have slight changes from batch to batch

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