My headset worked fine for a while and now i can hear sound from the headphones but the mic doesn't work. i have checked all my sound settings and they are set right. pluss the mic doesn't pass the hardware testing in sound options.
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I for 1 don't know. But try to go to www.Turtle Beach.com they can help you out. I have Turtle Beach Ear Force XC1 and my mic I can talk but I can't hear anything but if your mic isn't working properly try using a different controller. If that doesn't help try getting a brand new mic.
I don't know what kind of connection you're using, but my guess is that the headphone has a 3.5mm 4 pin connection (has 4 sections of metal on it, and uses the same style connection used in an ipod).
So the reason it will work on your computer is because your receiver has the ability to read 4 pin connections. Hers is likely only for sound (the 3 pin connection). She likely has an additional receiver for a mic, separate from the headphones (thankfully we're seeing fewer and fewer of these).
You may be able to find an adapter at Radio Shack.
realtech hd is your sound device. go into windows control panel and access the sound settings then navigate to voice settings click the volume button,your mic might be muted. also if you want the headphones to work plug them into the plug that your speakers are using (side-note: mics and head phones never need something installed to work as long as your sound device works and your definitely does work,only when the mic is a special interface like USB do you need to install software and/or drivers)
Have you gone to your control panel, and found the "speech recognition" option? If you havent tried it, do that. It wil have you recite a sentence and then should conifgure your mic to your computer. I hope this helps!
Just had the same problem occur on a laptop with same mic. Did the exact same thing yours did, I turned the mic boost on and ran the hardware test three or four times and it finally picked it up. Hope this helps.