Question about GE Refrigerators
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Posted on Jan 02, 2017
I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.
Posted on Sep 17, 2008
If your'e positive the temp is ok then your freezer cold control may be bad. Slowly turn it toward off. If the compressor doesn't cut off before it gets to off, the control is probably bad. Test it here>http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php
Posted on Jul 12, 2009
pull the handle off and there is a black dial you can pull out and readjust on the shaft of the cartridge that will allow you to have cooler and hotter settings. it's black plastic and has little splines on it . the more you go one way the hotter it gets and the same the other way gets cooler
Posted on Jul 29, 2009
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Hello - Was the freezer unplugged during the power outage? It is best to be unplug unit and wait for the power to come back on, turn control to off, plug the unit in and reset control to factory suggested setting. Do not open freezer door unnecessarily if freezer is off for several hours. Make sure the freezer plug is tightly pushed into electrical outlet and not plugged into a GFI. Is the temperature control in the OFF position? Set temperature controls to proper setting suggested by owners guide or set to the halfway point and adjust it up or down as needed. If any suggestions are ineffective, contact a professional to move forward accurately. From what you have described the power loss could have possibly caused a communication problem with the control board, temperature control or wiring harness.
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