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I have the new suddenlink little boxes put on my tv by your people. BUT they did not fix the remotes to work with the tv combos (tv and dvd) They will not turn on the tv therefore I must use one remote to turn on / off tv and the new remote to change the channels. On one of these tv's the old remote will only change the vol. not the new one..... I was told this morning that a univeral remote would not work on these new little boxes????? Please help by sending new codes to work on the new remotes with tv combos or telling me that suddenlink is sending out the remotes that work with combos and multi funt. tv?????? Please help

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Hi - My name is Tina and I am with Suddenlink. I am very sorry for the issues you are having with the remotes for your new DigitaLink boxes. If you would email me at tina-AT-suddenlink-DOT-com, I would be happy to help resolve this issue. Thanks!

Posted on Oct 14, 2010

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