Question about AMT Datasouth Documax A3300 Matrix Printer

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Installed new windows 7 and our Documax A3300 will not print invoices

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  • sandyh609 Oct 13, 2010

    Did not work...We are connected to Sabre for printing tickets and invoices. Sabre says there is no solution

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Well thats because the driver is missing or isnt compitable with windows 7,, to verify this right click on computer, click properties and then device manager,, you will notice that there are a few (at least 1) device with a yellow highlight Or unknown Device ,, that means that the driver isnt installed or isnt compatible with windows 7, Now There is a chance it can be fixed and this involves using the windows up date software..

Click Start, then windows Updates, Check for updates and Install All UPDATES INCLUDING Optional Ones.. The drivers are found in the Optional Updates..

Of you can contact the manufacturer of the Matrix Printer and Inquire If They Have A windows 7 or windows Vista Driver (Windows Vista Drivers Do Work in win 7 "Most Of The Time") and you can get it from them,,

I did check their website for it

http://www.amtdatasouth.com/support-1/downloads/drivers/

but did not find a windows 7 driver (Its possible I might have missed it Please feel free to check),, so your best best is the windows Updates Or Contacting Them..

Here is there contact Info

http://www.amtdatasouth.com/contact-us/

Posted on Oct 13, 2010

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It's not compatible with Vista or Windows 7 based on what I read on their website.

I would suggest contacting them direct to confirm this and to see if they're able to provide a work around. You might have to revert back to Windows XP.

Here is their contact page.


Sorry for the bad news, but hope this info helps!

Posted on Oct 14, 2010

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Posted on Jan 02, 2017

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1 Answer

Change password


Look in section 4 of this document for information on resetting profiles:

http://www.amtdatasouth.com/support-1/faqs/documax/

Apr 19, 2013 | AMT Datasouth Documax A3300 Matrix Printer

2 Answers

Documax A3300 printer prints in one place


After years of heavy use the rubber rollers which transport the paper through the printer can get a shine to them and tend to loose their grip. This causes misfeeds and blockages.

Using a damp cloth and something like Jif (slightly abrasive kitchen/bathroom cleaner) rub the rollers whilst rotating them by hand. With a clean damp cloth remove any cleaner and you should see the rubber has lost it's sheen.

Some rollers can be hard to get at but a little patience pays off. I've reclaimed dozens of printers due to be scrapped in this way.

You can also try turning the printer upside down and softly tapping it. You could be surprised at what drops out. My best to date was pieces of an illegal plant substance and a rare Chinese coin. (Yes it was returned to the owner :-)

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1 Answer

Hi, One of our client using epson lq-300+II dot matrix printer to print their invoices in custom defined paper (using crystal report). It was working fine when they were using windows xp. Now they...


Hello, Please, if you can change back to the former operating, is either the printer type is not compactable with the new windows(Windows7). But first you have to check the net to see if you can try upgrading the software of the printer. Please if you've done this let me know what happened next.

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We just upgraded to Windows 7 and we cant get our old invoice program to load. Its Proventure Invoices & Estimates version 1.0.0B . Can you help us?


Your accounting software may not be compatible with Windows 7. Check the manufacturer's website to see if it is or not.

You can also try the Windows 7 compatibility fix.

To do this, follow Microsoft's suggestions here.

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1 Answer

Jamming problem


I LOVE TO SEE YOU TOMORROW MORNING??????

Jun 03, 2010 | AMT Datasouth Documax A3300 Matrix Printer

1 Answer

Just install new HP Officejet Pro 8500 printer I cannot print invoices in my Quick Books Pro 2009 program. Will print Purchase orders but not invoices


contact the developer or programmer of invoicing system. i believed the problem is in hard code in which your newly installed HP printer not supported with the invoicing system application.

Mar 25, 2010 | Computers & Internet

2 Answers

New windows 7 not able to open files


It's not Windows 7 Problems, your files should open with a "proper installed" application.

I mean, you should use Microsoft Access (MS Office) to open several files like .DBF, .TBL etc.

If you have specific application to handle your Invoice System, you should install the application as well.

Have you had it installed in your new computer?

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1 Answer

Quickbooks Pro 2007 Printing Blank Invoices


Go 'Lists' and then open 'Templates', double click on the product invoice and make sure the invoice is 'Active'.
Qbooks saves printer settings for each feature, regardless of which is set as 'default' in Windows...be sure you have the correct printer selected.
If the above are set correctly, go to HP's website and download the latest driver for your printer.

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1 Answer

Blank Pages


The probability is that the new print server is either configured for a longer "page" than the cross match card.

There are different ways to fix this and it really depends on the application used to print the cards.

My first suggestion would be to fix the print server - followed by setting the page size in the application and finally configuring the form length for the profile you are using in the printer - the application settings usually take precedence over the other two, but I have found when using Windows server to drive the printer that Windows dictates the form size and a custom form may need to be created.

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1 Answer

Documax 3300 printing problem


Start by running a test print from the control panel - with paper loaded, open the panel, press the "feature up" button - the display will say "run self test" and press enter - you should get a "barberpole" test print.

If the paper feeds properly in the self test, your problem lies in the print command, you need to send the appropriate LF character to tell the printer to feed the paper to the next line. You can also enable auto LF in the profile you are using, but this would not be my first choice.

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