Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My WD 500gb external hdd is not opening. My computer is able to detect it but cannot open it, instead windows explorer spends a number of minutes trying to and fails

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First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check.

Let me know if you need further assistance. Thanks for using FixYa

Posted on Oct 13, 2010

  • johnokram Feb 22, 2011

    whats upper filter and lower filter pls define

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1 Answer

Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:


  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

Mar 18, 2011 | Western Digital My Book Essential 500GB...

1 Answer

One day i connected my Transcend storejet with Macbook laptop of my friend and when he clicked the drive,computer started to make backup.He stopped the backup process in between.After that when i connected...


This is because of the file system...Mac uses a different kind of file system, while windows uses a different one...
You need to format the hdd before using in windows machine...
because your HDD file system would have altered by MAC...
Now format the HDD from device manager and you will be able to see the HDD under windows explorer...

Feb 07, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

2 Answers

I bought a external hard drive and want to backup my dvd's on it. What do I need in order to do this?


All you need is a good working DVD ROM and a 2.0 usb port.

Plug in your hard drive to the usb port.
It should install and be ready to use in a few minutes.
Insert your DVD's
Open My Computer and open your dvd disk (right click on the icon and choose open)
Open My Computer again but this time open your newly inserted hard drive (there will be an icon naming the drive)
Now, just use copy / paste from the dvd to the hard drive (you may have to create folders on the hdd to keep it organized)

Hope this helps.

Nov 02, 2009 | Acomdata 500GB PureDrive USB eSATA 500 GB...

1 Answer

I got a 500 gb. x hd. need reformat.


Get your system in safe mode. Just plug in the HDD and hold on the left shift ( dont autorun it).Now open windows explorer. 
Rigth click on the HDD and click format..Choose to full format.

Mar 30, 2009 | Western Digital 500GB My Book Pro-External...

1 Answer

Ihave purchased a SeagateFreeagent 500 gb USB external HDD.It was working very well till I tried to create partitions by using Paragan Disk Management software. In the middle of formatting the partition...


Hi,
After plugging ur HDD, verify the device is detected or not in Device manager and Try Partitioning Again GUI mode (means in XP).. or follow the steps..

1- Go to Computer Management, Click Disk Management
2 - You will find you External HDD in the Right side
3 - Just Right Click the Drive, if it asks Initialize HDD, just Initialize and Create Partition as u like.

Have Fun
- Rajkumar

Mar 28, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

External hard disc not accessible


hi there...if this thing happen to your external HDD you have virus in your external hdd. so the solution is connectthis external to your pc/notebook then if already detect by system don't try to explore it or else just click cancel if system ask at popup windows.
in windows explore at your exernal id double right clik and choose format with default allow size...wait for a minute ( depend how big the size of your external). and don't forget to close all program first (music etc) when you formatted.
about geeting your external data back you can use program Office Recovery.install it at your pc and you can backup your data using : office recovery--media heal for hard disk....
good luck

Feb 02, 2009 | Computers & Internet

3 Answers

My Book files and folders disappeared


For me, the problem has now been resolved. What I was really worried about was the 18 Gb of data that I thought I had lost. I was however able to find the containing folder by going into the "Tools" menu in the Explorer window. After selecting "Folder Options" I chose the "View" tab and marked "Show hidden files and folders" and unmarked "Hide protected operating system files (recommended)". Nothing happened at first but when I came back to my drive later I found a hidden folder with all the data I lost that had some funny extension to it. Can't remember what it was but someone I spoke to thought it could be the result of an incomplete file transfer being interrupted. So it seems my problem wasn't more severe than this. However, everytime I try to use Safely Remove Hardware to disconnect my WD 500Gb it says I can't and that I should try later. So there's my new problem: how to disconnect the drive without interrupting a (non-visible) data transfer...

Sep 13, 2008 | Western Digital My Book Essential Edition...

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