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Purchased Maxtor ONE TOUCH III. when I had XP. Now that I have Vista, mAXTOR DOESN'T RECOGNIZE IT. iS THERE AN UP-DATE? nEED HELP. Thanks Marty xmartico@san.rr.com

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Hey xmartico,

If your recent update from Windows XP to Windows Vista has been the only major change to your computer system since you could access your Maxtor One Touch III last, you may simply need to reinstall the Maxtor software to resolve the problem.

Information provided by the manufacturer has suggested that if no password was ever set, the hard drive should work with Vista immediately with no additional work required. If you had chosen a password however, you may need to reinstall the software and reboot every time you disconnect/shut down the external drive, or disable your user account control (UAC). Please keep in mind though that disabling UAC is strongly discouraged, as it may open your computer to attacks by various malware programs including viruses and spyware.

If you're still not quite sure how to proceed, I would strongly recommend contacting Maxtor directly for further assistance.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 13, 2008

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