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Hard Reset How do I reset the phone? I'm giving it to a friend and need to erase all my information. I've hit the reset button...I've taken the battery out for a day or so..I've done everything. How can I reset it?

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Hi Karen,

If you hold the soft keys down (the two that are to the left and right of start menu and ok), and press reset it will ask you to press y or n to preform hard reset.

Posted on May 07, 2009

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Go to programs then go to clear data and enter 1234 and u r done

Posted on Jun 02, 2008

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1 Answer

I would like to give my Zire 31 to a friend but need to erase all my information from it. How do I do this?


Do a HARD RESET on your PALM ZIRE 31.
A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings.

  1. Press and hold the Power (on/off) button on the front panel of your device.
  2. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
  3. If you see a progress bar (see below), keep holding the Power button.
  4. Next, the Palm Powered screen will appear. Release the Power button when you see it.
  5. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

Jun 28, 2011 | Palm Zire 31 Handheld

1 Answer

I forgot my passcode and i need to unlock my Htc tilt phone.


You should reset it using Hard Reset. You will lose all your data but hopefully you have recently synced it to your computer then you can just restore all the information. To Hard Reset you press in the button on the bottom of the phone next to the USB connector with the stylus, then press the two selector keys QUICKLY after you do that and when it tells you it's going to erase everything let go and press the Send button.

Jun 03, 2010 | HTC TyTN Smartphone

1 Answer

Iam trying to remove the owners form a second hand palmOne TX pda


You need to Perform a Hard Reset on the Handheld; 1 Press and hold the Power Button 2 While Holding the power button you need to use the stylus and press and release the reset button on the back of the palm 3 Wait until you see the Palm Logo to release the power button 4 When you see the "Erase all Data" then hit the up on the 5 way button to finish the reset, this will Erase all Data and the Username..

Oct 24, 2009 | Palm TX Handheld

1 Answer

Phone frozen. Hard reset doesn't do anything


A hard reset will erase everything on the smart phone. If you still see your data, then you were not successful in performing the hard reset. In that case, what you have done is a soft reset.

Carefully try one of these two methods:

Main method:
1. Pull the battery out. Put the battery back in while holding the RED button down and a reset screen will appear.
2. Push the up button on the five-way to start the reset process.

Alternate process:
1. Similar to the hard-reset of the Treo 650. Remove the battery cover.
2. Press and hold the Red radio button.
3. Use the stylus to depress the reset button next to the battery.
4. Push the up button on the five-way when you get a prompt to "Erase all data".

Aug 17, 2009 | Palm Treo 700w Smartphone

1 Answer

Hard Reset on Tungsten E2


for hard reset press reset hole and same time hold power button and release after 10 seconds choose yes when option given to erase all data. Please make sure you have backed up your data prior to hard reset as it will erase all personal information and set everything to factory default

Jun 07, 2009 | Palm Tungsten E2 (Multilingual) Handheld

2 Answers

My htc phone got stuck on WINDOWS MOBILE screen. it wont do anything, not even turn off. ive taken out the battery and turn back on, still same thing. what can i do?


Hello, These methods have been confirmed on my phone with both T-Mobile's ROM and Excalibur (S620 original ROM)

Turn the hand-held off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Let us know if you have any other questions. If this information was helpful, please take a moment to rate the solution. Thank you.

Apr 18, 2009 | HTC S620 Smartphone

1 Answer

Locked myself out of my mogul


You may have to do a hard reset.

You do this by:

Holding down both left and right soft keys (the buttons above the red and green phone keys) while pressing the reset button (on the bottom of your phone) with the stylus. Hol down the soft keys until you see a message asking if you want to reset. You then need t slide the keyboard open and press the appropriate key.

Warning: this will reset your phone to manufacturers settings; all data will be erased. Your phone, however, will no longer have a password, and you will be able to set a new one.

Feb 13, 2009 | HTC PPC-6800 Smartphone

3 Answers

Reset A1200


What exactly do you want to reset?

There is a master reset that resets all default phone settings
except for the lifetime timer:

  • Tap the button that looks like a square cut in fours.
  • Tap "Setup"
  • Tap "Master Reset"
There is also a Master clear that erases all information you have entered (including address book and calendar entries)
and content you have downloaded (including photos and sounds) stored in your phone’s memory. After you erase the information, you can’t recover it. It clears all settings and entries you made except SIM card information, erases downloaded pictures and sound files, and resets all options except for the lifetime timer:

  • Tap the button that looks like a square cut in fours.
  • Tap "Setup"
  • Tap "Master Clear"
What is the problem that you are trying to solve with the reset?

Jul 09, 2008 | Motorola Mobility A1200

1 Answer

Software upgrade makes bluetooth unworkable


I think this can help you:

Treo 650 only


A zero out reset will regress a device that has non-volatile memory to its factory-fresh state. When done correctly, it completely rewrites your device's internal memory with zeros and ones, ensuring that any data is expunged. It should be used only if you want all information completely obliterated (example: you're selling your handheld, or you're sending it in for repair, and want to protect your privacy). Tungsten E2 note: a hard reset (above) produces the same results as a zero out reset - completely rewrites data on internal memory. No need to perform the steps below. Warning: A zero out reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a zero out reset unless you want to eradicate everyting.

spacer.gif HotSync note: Some third-party applications change the way your device backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.
There are two ways to perform a zero out reset.




  1. Read through these instructions before attempting the reset. We made this method of zero out reset extremely awkward to perform, so that it would not happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
  2. Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
  3. Press and hold the Power button and UP on the 5-way navigator.
  4. While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn't slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync operation should not begin.
  5. While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your device (where's the reset hole?). This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
  6. Release Power, UP and HotSync.
  7. If you did this reset correctly, the screen of your device will go blank, and you will not be able to turn it on. The charging LED will not light up, even if it's connected to power. It will appear to be "dead." (any other activity — such as the Palm OS logo or a rainbow-colored Boot Log screen appearing — means the reset was performed incorrectly; try again)
  8. Your device will appear "dead" for several minutes (up to 10 minutes). During this time, your device's internal memory is being reformatted. If your device doesn't appear "dead" for several minutes with the screen completely blank, the zero out reset was performed incorrectly; try again.
  9. After several minutes, your device will "wake up" and the Palm and Palm Powered logos will appear as if you had performed a hard reset. Eventually, you'll be taken to a series of screens to calibrate the touchscreen and set date & time.
    887_palmone.gif 887_poweredcircle.gif 887_touchscreen.gif
  10. If you want your handheld to remain in factory state, stop here. If you want to restore data to your device, follow the steps for recovering after a hard reset (a zero out reset is a special type of hard reset).

Quick Erase, Secure Erase
LifeDrive only When you perform a hard reset on a LifeDrive mobile manager, you will see two options on the reset screen: Quick Erase and Secure Erase. Both of these are types of hard reset. Quick Erase: Perform a Quick Erase reset for a regular hard reset, to get your device to wake up and respond again. This eliminates user information on the drive in such a way that there is no info available to anyone using the device. A Quick Erase reset takes approximately 5 minutes.
spacer.gif spacer.gif spacer.gif Secure Erase: Perform a Secure Erase reset if you are turning the device over to a new owner. A Secure Erase helps prevent your files from being restored or recompiled by a new owner who might remove the hard drive and use a drive reader to access your information. This completely deletes all user info on the drive. A Secure Erase reset takes about 30 minutes.
Note: If you use a password to protect your device, you must do a Secure Erase when you hard reset your device; the Quick Erase option does not appear on the reset screen.
  1. Slide the power switch to the right and hold it in that position.
  2. While holding the switch to the right, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button on the bottom of your device.
  3. Wait for the reset screen to appear (it will say "Warning, Erase all data?"). Then release the power switch.
  4. Choose your type of reset:
    • Press Up on the 5-way navigator to perform a Quick Erase (5 minutes)
    • Press Down to perform a Secure Erase (30 minutes).
  5. During the reset process, a status screen appears with the words "Quick Erase" or "Secure Erase" and a progress bar, followed by screens showing the Palm, Palm Powered and LifeDrive logos.
  6. Then you will be prompted to tap the screen to align the digitizer and select the language you want to use on your device. A screen appears showing the Palm logo and a progress bar.
  7. When the "Welcome: Setup your device" screen appears, the hard reset is complete. Follow the onscreen instructions to set up your device.

Nov 09, 2007 | Palm Treo 650 Handheld

1 Answer

Palm treo reset


You want to perform what is called a "Hard Reset"

It's pretty easy. You hold the power button while you push the reset button on the back. The treo will ask you if you want to erase all the data.

  • Unscrew the tip from your stylus
  • Locate the "RESET" hole on the back of your Treo 600
  • Press and hold the power button on the top of your Treo and then press the reset button with the stylus pin
  • Remove the pin from the reset hole FIRST, hold both for a few seconds, and then release the power button.
  • The screen will say "erase all data?", tap the up arrow to answer yes

  • Here is a explaining what I just said above:
    http://mytreo.net/archives/2004/05/hard-reset-the-treo-600.html

    Sep 22, 2007 | Palm Treo 600 Handheld

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