Question about Saeco Incanto Classic Espresso Machine

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Saeco Incanto Classic Espresso Machine Question

Our machine has stopped working and we are unable to remove the brew group. It appears lodged in the upper left hand corner and we are afraid to force it out. I saw you were able to offer help re: this machine on the FixYa web site and hoped you might have some thoughts on our problem, too.

Thanks in advance for any suggestions.

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  • mommarazzi Jun 02, 2008

    Dear Dutchman05,
    Thanks for your prompt response. We had tried both those approaches...it is really stuck. Some flat piece from the brew group looks as if it's rotated downward on the upper left side preventing the dump box on the drip tray to be inserted back in place. Any other ideas? I've pulled pretty ******* it but am afraid I'll break something, or perhaps I already have.
    Thanks again.
    Mammarazzi

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  • 487 Answers

Ok. Sometimes saeco has this problem and it can be a pain.
try unplugging it and plug it back in and turn it on with the door shut and all trays in position.
Sometimes it unlodges itself.
If this truely does not work :
remove dreg tray and push the brew group with the button (lever) pushed to the right inward. And now with the lever to the right still start wiggling while pulling outward. It can take a little but this should work. Don't be afraid to put a little force into it.
Check this SAECO or SAECO MANUAL
Let me know how you made out

Posted on Jun 02, 2008

  • eric bosman
    eric bosman Jun 03, 2008

    Hi mommarazzi,



    What happens sometimes is that the dreg scraper is lose when you put it in.

    There is one thing you can try.

    There are 2 sensors in the back wall. One where the door extrusion fits and one where the lip of the dreg tray goes in.

    This is a 2 man job lol stick a thin either wood or metal piece in either slot. then turn power on. Lights will go of( the red) if inserted right. hope this will work to reset the brew group.

    If this does not work force the dreg scraper back in place by pushing it toward the brew group to the right.

    let me know how you make out

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