Question about Audio Players & Recorders
You should take the Zune into your local Best Buy™ store with your receipt. The Geek Squad® agents there can evaluate whether or not the item is in need of repair and help get it sent out to a service center if needed.
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Posted on Jun 02, 2008
If your Zune is currently defective or in need of repairs, there are a couple of things that you can do to obtain service:
First of all, you may always contact the manufacturer directly for assistance. Many manufacturers are able to provide over-the-phone troubleshooting and diagnostics free of charge while you are covered by the manufacturer's warranty, but may request payment for these services if you are outside of this coverage. To contact Microsoft, you may either call 877-GET-ZUNE (877-438-9863) or visit http://www.zune.net/en-US/support if you prefer an online, self-service option. This website also has a direct link to Microsoft's Knowledge Base, which has tips, tricks and solutions to many common problems with Microsoft products.
Second, you may always contact your local Microsoft-authorized repair facility to obtain an on-site diagnostic. You can even speak with a Geek Squad® agent at your local Best Buy™ store for more information, as we are generally able to provide repairs for most products we carry. Please keep in mind however, that to obtain any kind of service under the manufacturer's warranty or third-party coverage (like a Best Buy Performance Service Plan, or "PSP" for short), you would need to provide either a copy of your original store receipt or PSP brochure.
Hope this helps you out.
Go Ahead. Use Us.
Posted on Jun 02, 2008
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Posted on Jan 02, 2017
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