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Zune I wanted to know how can I get a Zune taken a look at look at that was purchased from store.

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  • Anonymous Dec 10, 2008

    i have a problem with my 8gb zune (black) when i downloaded the zune software it told me to upgrade my zune to 3.1 when it was 2.3 and i did that now its saying on my computer that my device has malfunctioned and it wont show up on the zune software now what should i do please email me at Hot_pimp429@yahoo.com please i dont want to buy a new zune thank you

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Hi ninasky,

You should take the Zune into your local Best Buy™ store with your receipt. The Geek Squad® agents there can evaluate whether or not the item is in need of repair and help get it sent out to a service center if needed.

Best regards,
Ken
"Go Ahead. Use Us."

Posted on Jun 02, 2008

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Hey ninasky,

If your Zune is currently defective or in need of repairs, there are a couple of things that you can do to obtain service:

First of all, you may always contact the manufacturer directly for assistance. Many manufacturers are able to provide over-the-phone troubleshooting and diagnostics free of charge while you are covered by the manufacturer's warranty, but may request payment for these services if you are outside of this coverage. To contact Microsoft, you may either call 877-GET-ZUNE (877-438-9863) or visit http://www.zune.net/en-US/support if you prefer an online, self-service option. This website also has a direct link to Microsoft's Knowledge Base, which has tips, tricks and solutions to many common problems with Microsoft products.

Second, you may always contact your local Microsoft-authorized repair facility to obtain an on-site diagnostic. You can even speak with a Geek Squad® agent at your local Best Buy™ store for more information, as we are generally able to provide repairs for most products we carry. Please keep in mind however, that to obtain any kind of service under the manufacturer's warranty or third-party coverage (like a Best Buy Performance Service Plan, or "PSP" for short), you would need to provide either a copy of your original store receipt or PSP brochure.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 02, 2008

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I want to buy a zune dock for my zune 30gb (model 1090) but I don't know which one I can purchase? Also, if I do use a dock, is it similar to an ipod dock where it charges the zune as well? And, if I want...


I would recommend this dock: http://www.amazon.com/Zune-Home-AV-Pack-v2/dp/B000VWOKQM/ref=sr_1_2?ie=UTF8&qid=1301788437&sr=8-2 It charges your zune, and displays it on the TV at the same time. It can do wireless sync, if your zune supports it but if it does not, you would have to unplug the dock cable from the AC adapter, and plug it into your computer. The zune remains on the dock the entire time. I have this dock, and it works great.

Feb 27, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

How to download music on to it


Hello,

follow the steps below:

  1. Put a CD of your favorite music into your computer, and then open your Zune player. Click on the music that you want to copy.
  2. Click on the "Rip" button, and then save your music with any of the following file extensions: .wma, .wmv, .mp3, .jpg, .mp4, .m4v, .m4a, .m4b or .mov. The ability to play music in all of these formats is one of the features that make Zune such a superior digital player.
  3. Plug your Zune player into your computer using a USB cable, and then the Zune software will automatically import all of your selected music into the player. Set the "Sync" option to "Default" so that all the music in your directory will install in your Zune player whenever you plug it into your computer.
  4. Purchase music online by either buying each song individually (usually for about 99 cents a song) or buying a membership to a website where you get unlimited downloads. You automatically get a membership to Zune Marketplace when you purchase Zune, and you can get unlimited downloads there.
I hope the above steps will help to solve your problem.

Good luck

May 10, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Where a can get the manual and the cd to install in my pc?


to get the manual & cd, please contact your store from where you purchased your microsoft mp3 player. 

Oct 29, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mine needs firmware fixed


You can get the software from Zunes website.

www.zune.com

Mar 12, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I was having problems with my zune so i decided to click on "forget this device"now i want it back and i have no idea what to do.now i restored my zune and i cant get my computer to know my device to get...


go to zune website and redownload the zune software then try to reconnect it if this dosent work go to my computer and look for zune and try to restore from there

Dec 17, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Can't down load or remove items from my zune


sure i have a zune also and would love to help go to zune marketplace on the and create an account and then download the software to your computer make sure your zune is hooked up to the computer and when you download the software for it it will take you to your own personnal zune page for your zune then after that name your zune and make a password and go to sign in and go to device then then it will ask you do you want the zune to sync automatically or do you want to choose your own pics and songs and videos choose the one you would like and then i would give you my advice to get the zune pass which is only 14 dollaurs a month you will love it download all the music you want i hope i helped have fun.

Dec 15, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Can't get my Zune software to forget my device


I had to replace a Zune that was dropped in water. I didn't bother trying to get the Zune program to forget the other Zune. I just attached it and started syncing my stuff. Did you try that? BTW I named the new one the same thing as the old one with no problem.

Jan 12, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Deleting musuc and videos


Here is the link to download a manual on pdf http://www.zune.net/en-us/support/resources/downloadmanuals.htm Hope this is of help.

Aug 28, 2007 | Microsoft Zune JS8-00001 Digital Media...

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