Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

1 Answer

Ice maker doesn't work

Hi, i payed for technical support on Saturday and the tech told me to manually add water to the ice machine and if it doesen't work replace it to fix the problem, How do i know its not the water not getting there or something else? The ice machine made the ice, It just didn't drop the cubes. Do you have any Ideas, or is the first tech right?

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  • 2 more comments 
  • ctbk Jun 02, 2008

    The only holes I can see are in the back of the ice machine in I will have to remove it to get to any wires, just so were on the same page, The Refrigerator is a side by side Whirlpool gold conquest Model # GS6SHAXMS00, About three years old

  • ctbk Jun 03, 2008

    Found the T and H . Crossed them over with the Infer Red Flap closed and Nothing happened.

  • ctbk Jun 03, 2008

    I'll take that back The machine got hot, like it might do before it turns out the cubes

  • ctbk Jun 04, 2008

    Master tech Is Great, Use him, I payed for help and the Fixya program isn't the best deal right now, I need to talk or email some one soon. i leave town for a week in two days and need this fixed. and I don't want to play games. I payed, I want to talk to some one, and get the problem fixed with out the. I emailed you and you emailed me back a day later. The twenty dollars I payed you should give me a Tech to email on the spot and get the problem fixed or a part replaced.

    Would someone help?

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  • Master
  • 770 Answers

I would test cycle the ice maker first now that the water is in it and frozen you will need to remove the plactic white cover off the head of the unit you will see some holes in the face of it make a small jumper wire and jumper across the T and H (push in the wire into the holes) this will need to be left in for about 10 secs to start the cycle then pull it out watch and see what happen in the cycle let me know PS: some units required the door to be closed for the IM to work so hold the switch in or if your model havs the ice bin on the door ..close the flapper on the red optics

Posted on Jun 01, 2008

  • Gary Davd
    Gary Davd Jun 02, 2008

    Yes we are on the same page your unit has a icemaker that is mounter sideways and the bucket ins on the door right? so read my comments on my last post you may need to remove the 3 1/4" screws from the bottom of the im to twist it towards you and find the jumper spots with the cover removed

  • Gary Davd
    Gary Davd Jun 03, 2008

    you will need to unplug the IM and check the power at the Black and white wires on the power Molex for 120vac

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