Question about HP Photosmart C6180 All-In-One InkJet Printer

2 Answers

Unable to send or receive fax

I have a HP Photosmart C6180 printer that no longer can send or receive faxes. It still does scanning and copying just fine. I've been using the fax OK, but believe this must be a hardware problem (note: we had a terrible thunderstorm/lighting storm recently). When I turn on the HP I immedieately get the "Fax Error - unable to send /receive fax". Is there anything I can try? The software seems to be working just fine. I'm trying desperately to not having to buy another lineprinter.

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  • Dutchlady Jun 01, 2008

    I already have a surge protector for my computer and lineprinter. Also, I uninstalled and then reinstalled the driver - and still the fax portion of the LP does not work. I am using the lineprinter as a wireless device (on a home network) - and not using the USB connection.

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Your phone line may have been damaged in the storm? Try another cable from your printer to the wall, if in fact you have this function on your printer.

If you don't see if there is a troubleshoot function in the setting for the printer either via your computer or the actual machine itself. Most of these printers these days have self fixing tool built into them. Also try use the USB just to make it a hard connection.

Posted on Jun 04, 2008

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Try uninstalling and reinstalling the drivers for this printer, you can get them from the HP website

Let me know how this goes and whether you need any help doing this or if you have any questions

If this doesn't work then I have a few other ideas for what it wrong.

You could also try a system restore if the drivers don't work

Posted on Jun 04, 2008

  • 1 more comment 
  • Benjamin Patri
    Benjamin Patri Jun 04, 2008

    woops, sorry missed the driver part you posted, have you tried it on a different phone outlet at all? Try unplugging it for 5 minutes and replugging it in and see if that resets it at all

  • Benjamin Patri
    Benjamin Patri Jun 04, 2008

    also try removing and then add the printer back to the computer without uninstalling the drivers

    If anything, your internal modem may be fried in the printer, have you tried faxing at all since the storm?


  • Benjamin Patri
    Benjamin Patri Jun 08, 2008

    If you are satisfied with your experience here, then feel free to provide me with some feedback by
    rating my solution. If you need any more help, I would be glad to
    assist you, just ask.





    Thanks for your time and service and I hope you have a Great Day!

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HP C6180 ''Unable to scan, copy or send a fax''


Hi,


Check the following steps:


Connect the printer directly to the wall outlet and


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.



1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord



Try to check the result.


Regards,

Sagarjd

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SCAN,COPY,FAX PROBLEM


Issue An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
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  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.     Here is a manual if you dont already have one.   http://h10032.www1.hp.com/ctg/Manual/c00486336.pdf

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