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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
Updates firmware follow instructions
Actually, the disk that comes with the sansa e260 is really only for putting videos on it. The player will add any music put on regularly. The disk is a software that converts certain file types into others so the player can play them. Music is mostly .mp3 files if you get them from cds( in my experience) so you should hve no problem. If you still need help, here's a link. http://answers.yahoo.com/question/index?qid=20071227215420AALcBZ4
This person knows what they're talking about. There's also the Sandisk website for troubleshooting.