Question about HP LaserJet 3330 All-In-One Printer

4 Answers

Proble with HP laserjet 3330

Window shows:

Scanner Error
Power off/Power on

turned off and back on and same problem has occurred 3x

help please

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  • 2 more comments 
  • LawFish Jun 02, 2008

    I have a 3330 printer and, after years of trouble free use, I get an error message that says "Scanner Error, power off power on." Which does not work, no matter how long the printer stays off. The printer will not accept a print job, but when I do unplug and plug it back in, it will print the job it had refused previously.

  • Anonymous Jun 02, 2008

    The printer says, Scanner Error, Power off -> Power on

    I've done that and still nothing happens, same erroe message. I have never had a problem before with my hp3330 printer

  • lbarrett11 Jul 11, 2008

    same error message, scanner error power on-power off.. i have unpluged numerous times, how do you reset this ?

  • kcmoonunit1 Sep 12, 2008

    I've owned 4 of them now; hunks of junk!



4 Answers

Cleaning all the mirrors in the scanner assembly solves this problem about 90% of the time. We see some customers every 18 mos. to clean their optics.

Posted on Jun 06, 2008

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I had the same problem after a recent storm with resulting power surges. It wouldn't reset but I got lucky and after letting it sit unplugged overnight it seems to work fine now.

Posted on Jun 06, 2008

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I went on the HP website's forum. There are a number of solutions suggested, including changing the electrical supply, a resetting back to the factory settings (relatively simple to do), a couple of ways to clean the scanner bulb and mirrors and a replacement of the scanner assembly. The cost for the latter seems to vary widely. The scanner needs to recalibrate itself. I reset back to the original factory settings and it has worked - so far so good.

Posted on Jun 03, 2008

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You will have to have the scanner assembly replaced. There were some problems with the earlier versions and they have seen been rectified. I have not had a single one come back in after replacing it.

Posted on Jun 02, 2008

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Please clarify if the error is E8 or some different error. E8 error indicates that SCSI fuse is blown. When 5V, 3.3V fuse is blown, the scanner does not turn on and E8 error is displayed. Check the SCSI fuse status. The SCSI fuse is located in the Control PCA marked as TH2. This alarm is detected during initial processing immediately after power-on.

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