Question about HP LaserJet 3330 All-In-One Printer

4 Answers

Proble with HP laserjet 3330

Window shows:

Scanner Error
Power off/Power on

turned off and back on and same problem has occurred 3x

help please

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  • LawFish Jun 02, 2008

    I have a 3330 printer and, after years of trouble free use, I get an error message that says "Scanner Error, power off power on." Which does not work, no matter how long the printer stays off. The printer will not accept a print job, but when I do unplug and plug it back in, it will print the job it had refused previously.

  • Anonymous Jun 02, 2008

    The printer says, Scanner Error, Power off -> Power on



    I've done that and still nothing happens, same erroe message. I have never had a problem before with my hp3330 printer

  • lbarrett11 Jul 11, 2008

    same error message, scanner error power on-power off.. i have unpluged numerous times, how do you reset this ?

  • kcmoonunit1 Sep 12, 2008

    I've owned 4 of them now; hunks of junk!

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4 Answers

Cleaning all the mirrors in the scanner assembly solves this problem about 90% of the time. We see some customers every 18 mos. to clean their optics.

Posted on Jun 06, 2008

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I had the same problem after a recent storm with resulting power surges. It wouldn't reset but I got lucky and after letting it sit unplugged overnight it seems to work fine now.

Posted on Jun 06, 2008

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I went on the HP website's forum. There are a number of solutions suggested, including changing the electrical supply, a resetting back to the factory settings (relatively simple to do), a couple of ways to clean the scanner bulb and mirrors and a replacement of the scanner assembly. The cost for the latter seems to vary widely. The scanner needs to recalibrate itself. I reset back to the original factory settings and it has worked - so far so good.

Posted on Jun 03, 2008

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You will have to have the scanner assembly replaced. There were some problems with the earlier versions and they have seen been rectified. I have not had a single one come back in after replacing it.

Posted on Jun 02, 2008

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