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My Philips 5545URF wireless mouse suddenly stopped working. I have tried to connect with the dongle, but it won't.

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Ensure the batteries are new or fully charged, if rechargeables. Then try reconnecting them.

Posted on Jun 10, 2008

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When I start computer,it states 'no mouse', I bought a new mouse and this lit when attatched but sent me back to Notification restart computer and so on... Can you help me please?


If you bought a "wired" USB mouse, try connecting it to a different port. Same with a wireless mouse. If that doesn't work and it's a wireless mouse, there may be a button on the dongle and the bottom of the mouse to "pair" the two together and you'll need to do that. A long shot might be: you need to go into your bios setup <Del> or <F2> at power up screen and enable "legacy USB support"

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Ok don't worry. Sounds like you need to Unplug the mouse for a sec then re-plug it back in to reset it. If the mouse is wireless then try replacing the batteries. Cause a wireless mouse can still turn on if batteries are weak but won't have enough power to connect to the receiver connect to the desktop/laptop. Try doing so and let me know if this solves your issue.

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Then your problem is most likely driver-related. The chances are nill that both mouse AND keyboard are defective. Looks like it is down to one of two scenarios. Either the driver is incorrect or corrupt, or the dongle itself is malfunctioning. The driver would be first choice since it would be a free fix to rule out.

try uninstalling the driver first, then reboot. Next go to mfg website for the keyboard/mouse/dongle and download a fresh driver. Then reboot. Note that preferably, the correct protocol would be to install the driver first, before plugging in the dongle. Hope this helps. One question I can think of regarding the dongle is whether or not the dongle lights up when plugged in - some do. If yours is supposed to but does not, it could be the dongle itself. The bottom line now is between the dongle and a driver really. I'd be willing to bet the mouse and keyboard are just fine they just can't interface because the dongle is the gateway and you know the rest...good luck.

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Microsoft wireless multimedia keyboard 1.0A


I suppose you should reset the keyboard and mouse and maybe the access point itself. Try find small buttons on each devise and press them AT THE TIME. You may need somebody's help. Those buttos can by hidden under mouse and keyboard and should be on the top of the access point. This depend on the model, so please reffer to a manual.

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