Question about HP Photosmart C7280 Laser Printer

1 Answer

Screen says to "clear carriage jam", then press OK; however, the carriage is not jammed and moves freeley when the OK button is pushed. However, the same message appears again, and the unit will not operate as long as the jamming message is active. I've checked everything possible inside of the unit and nothing appears to be jammed.

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First off have you tried unplugging the unit and plugging it back in?Here are a couple links that have all the troubleshooting steps:
http://www.youtube.com/watch?v=Qs-Lyw5xXLg

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786043&cc=us&dlc=en&lc=en#N609

If all of this fails your printer may require service.
Thank you,
lee

Posted on Oct 12, 2010

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Posted on Jan 02, 2017

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1 Answer

Clear carriage jam


Ok guys I was struggling with the same issue for HP 3520, so I opened the cartridge access door and press down on a small black piece of plastic (that holds the carriage in place) once you press it there will be a slight click sound and thenn move the carriage to the right hand side.
Now close the lead and click ok the clear message.

You should be ok.

This method worked for my model.
You must have the power turned on otherwise it won't move.

Aug 29, 2012 | HP DeskJet 3520 InkJet Printer

1 Answer

Message appears "Paper jam".


Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report
Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One
  1. Figure 2: Remove the rear access doorc01562020.gif
  2. Gently pull any jammed paper out of the rollers inside the product.
  3. Carefully remove any scraps of paper that are still stuck in the product.
  4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
  5. Reconnect the power cord to the back of the product, and then press the Power button (c01602202.gif ) to turn on the product.
Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.
  1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
  2. If you see jammed paper, gently pull it out.
Step four: Print a self-test report
  • If the issue persists , continue with the next solution.
Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path
  1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access areac01950807.gif
  2. Remove any paper or objects you find.
  3. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  4. Remove any paper or obstructions found.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access doorc01562020.gif
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollersc00212278.jpg
  6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
  7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
Solution four: Service the product

Aug 08, 2011 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Get paper jam message, paper is marked at the begining of the sheet but not jammed. When select copy button ,there is no paper jam problem, only when print command is used to print a document


Please follow this instructions to resolve your issue.
Solution # 1 Power cycle the printer
  1. Turn off the printer
  2. Unplug the power cable at the back of the printer
  3. Wait for at least 1min.
  4. Plug the power cable again
  5. Print test page using the printer itself (press and hold the OK and HELP buttons on the front panel of the printer, until it will prints a test page, then release the buttons.)
If you still having that error message, please proceed to the next step.
Solution #2 Clear any jams on the printer itself
  1. Turn off the printer.
  2. Please make sure that you will not take out any jammed papers in front of the printer, it can cause a mechanical damage on the printer.
  3. At the back of the printer, take out the access door.
  4. Clear any jammed papers, please make sure to clear the rollers.
  5. Print test page using the printer itself (press and hold the OK and HELP buttons on the front panel of the printer, until it will prints a test page, then release the buttons.)

If you still having that error message, please proceed to the next step.
Solution #3 Please make sure that the carriage will moves freely
  1. Turn off the printer
  2. Open the cartridge access door
  3. Disconnect the power cable at the back of the printer.
  4. Check for any paper or other object that might restrict the carriage movement.
  5. Reach inside the product through the cartridge access door, and then manually move the carriage.
  6. Remove any paper or objects you find that restrict the movement of the carriage.
  7. Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left, and then to the right.
  8. Close the cartridge access door.
  9. Reconnect the power cable to the rear of the product.
  10. Press the power button to turn on the printer.
  11. Print test page using the printer itself (press and hold the OK and HELP buttons on the front panel of the printer, until it will prints a test page, then release the buttons.)
If your still having issues with it you need to contact HP to have your printer replace, if your printer is still in warranty you don't need to pay for anything, but if the printer is out of warranty charges may apply. 1800-474-6836
Good luck :)

Feb 17, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...


Have you tried moving the carriage to see if it really is jammed? Maybe you haven't put the levers down properly on your new cartridges....remove them, see if the carriage slides, then refit them and check the carriage again. You wont visually 'see' a carriage jam,; you have to try moving it. By the way, if it doesn't move, DONT force it to try and overcome the jam try and reason out why it doesn't move.
Hope this helps!
nicam49

Jan 18, 2011 | HP PSC 1610v All-in-One Printer

1 Answer

My hp laserjet 2430 keeps showing paper jam on tray 2 but no paper jam there. I have to press the ok button always to proceed. what could be the problem


Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Disconnect the power cord from the rear of the product.

    Remove the rear access door. Press in the release tab on the rear access door, and then pull the door away from the product. Figure 2: Remove the rear access doorc00909313.gif
  • Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  • Check the rollers on the rear access door. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Open the cartridge door.
    Without turning off the product, disconnect the power cord from the back of the product.
    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  • Disconnect the power cord from the wall outlet.
  • Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove all traces of paper or obstructions found.
  • Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.Close the cartridge door.Reconnect the power cord to the back of the product.Reconnect the power cord to the wall outlet.Press the Power button (c01602202.gif ) to turn on the product.
  • Nov 11, 2010 | HP LaserJet 2430dtn Printer

    2 Answers

    Stylus CX9400 Photo Printer: paper jammed inside printer...


    If paper is jammed, a Paper jam message will appear on the control panel display.

    Follow these steps to clear the jam:

    1. Gently pull any jammed paper out of the output tray or sheet feeder.

    2. If the paper is stuck inside, turn off the Epson Stylus CX.

    3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

      alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
    If paper jams inside the Automatic Document Feeder, clear the jam as follows:

    1. Open the Automatic Document Feeder cover and remove any jammed paper.

      pm_paperload_215_er.gif

    2. If necessary, lift the document cover and remove any paper that has jammed inside.

      pm_paperload_216_er.gif

    3. Press OK to clear any messages on the display screen.

    May 18, 2010 | Epson Stylus CX9400 Photo Printer

    1 Answer

    Alarm button flashes, check printer, press OK .Error 6A00 appears, Pixma MP 750


    The 6A00 is a Canon generic code for paper path jam.

    Solution 1:
    Move the printhead carriage back and forth a few times.

    Solution 2:
    Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

    Solution 3:
    Press the ink pads down in the purge unit.

    Dec 14, 2009 | Canon PIXMA MP750 All-In-One InkJet...

    1 Answer

    PSC 2310


    Hi,
    To resolve this issue please perform the steps given below.
    Perform NVM Reset:
    1.Disconnect the power cord without turning off the unit.
    2. Wait 60 sec.
    3. Press and Hold OK and Cancel buttons while plugging in the power cord into the wall outlet.

    Aug 30, 2009 | HP PSC 2410 All-In-One InkJet Printer

    2 Answers

    Carriage Jam error always - how do I fix it?


    Try resetting the printer (pressing the cancel button and connecting the power supply, check in the HP website if this is correct for your printer model) , after the reset the printer will clear any errors and will recalibrate the mechanism including the paper feed mechanism and the carriage.
    Also check if the carriage is moving freely by disconnecting the power and moving it by hand.

    Jan 21, 2008 | HP Photosmart 2710 All-In-One InkJet...

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