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Do a battery pull by removing the battery, and make sure to give it time to completely boot up. If you are texting while you are receiving messages which is very common, sometimes it eliminates the sound while you are texting because it cannot render the sound while you are a sending a message. If thats not the case, then make sure to go to your sound settings and turn it completely up, if that doesn't work try to apply a different alert ringer for it.
Go to Settings, Personal tab,. click Sounds and Notifications. Click Notifications tab then choose event from drop down menu. Pick Messaging: New text message/ or New email message. Check the play sound box then choose from the drop down menu the alert tone you prefer.