Question about HP Photosmart 3310 Printer

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Having difficulty getting my HP photosmart 3310 to print! Tried all the suggested reset options etc. even was able to get to the 'OVM reset', however, I'm still getting an ink failure msg... and when I depress the "< and >" or "# and *" simultanouesly, the screen displays ... Mfg Commands : enter special key combo:? It seems as though I've tried everything and I don't know what to try next. Is there a special key combo or code I should enter here? Please help!!! Frustrated....

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Hi,

There are several special key combo for ex. 1-2-4 and 3-2-9 also 1-2-7 depending on the purpose of using it.

My suggestion would be,
Remove the cartridges,
Clean the golden ( electrical contacts ) with lint free cloth
Put the cartridges back and check if the error message disappears
If not,
Try the Full reset following these steps
Disconnect the power cord from back of printer ( while printer is on )
While holding the # and 6 button, connect the cord
( if you do this reset, the printer will loose all the memory it has stored like fax logs, will get disconnected from Wireless network )

The error message is likely due to a cartridge expiry date and certain printers do not accept such expired cartridges from present date. Try replacing such cartridge

Posted on Oct 12, 2010

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