Question about Jcb Jenn-Air® 23 cu. ft. Counter Depth Side-By-Side Refrigerator, JCB2388GTW (WHITE COLOR)

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Water leaks from beneath my Jenn-Air JCB2388G Side by Side Refrigerator. I think it's because the drain pan is overflowing. How can I remove the drain pan to empty it?

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I am not sure about Jenn-Air vs. Amana or Kenmore, but I know that the pans on my refrigerators seem to pull right out to empty. I would think that this would be the case with yours, as well.

In mine, just pull up on the plastic and out towards you and that should do it.
Or if it won't come out, try a wet/dry vacuum cleaner after removing the front grill if there is one.

I searched the FAQ's for this but Jenn-Air didn't have that.

They do have a chat section, though, under customer service:

http://www.jennair.com/flash.cmd?/#/page/customerservice/

Posted on Oct 12, 2010

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Water leaks in freezer model jcd2389ges


the defrost cycle via a tube or channel that directs the water to a pan at the bottom of the refrigerator. From the pan, the water normally evaporates. (See a more detailed explanation of this in the How Things Work section of our website). If the tube or channel is clogged or obstructed, the water backs up and leaks into the inside of the refrigerator compartment. Then the water builds up at the bottom, inside of the refrigerator. When the water has built up for a time it may spill out of the front of the door opening. To fix this problem, clear the drain tube or channel and allow the defrost water to flow down to the drain pan. In some refrigerators, the defrost water is intentionally directed down the back wall of the refrigerator, where it then flows to the bottom of the refrigerator compartment and out to a small drain--usually located beneath one of the drawers at the bottom of the refrigerator. If the drain becomes clogged or blocked, the water may back up. To fix this problem, clear the obstruction. Another cause may be the following. The refrigerator may have doorframe heaters to evaporate any condensation on the cabinet frame. If your refrigerator is equipped with a switch inside that says “energy saver” or something similar, while running in that mode the door heaters are disabled. Turn the switch to the opposite setting and wait 24 hours. If the condensation disappears the problem is solved. The back of the refrigerator

Mar 28, 2010 | Jenn-Air JCD2389G Side by Side...

1 Answer

Water leaks in freezer, and then defrosts and leaks on floor


Self-defrosting refrigerators usually dispose of the water generated during the defrost cycle via a tube or channel that directs the water to a pan at the bottom of the refrigerator. From the pan, the water normally evaporates. (See a more detailed explanation of this in the How Things Work section of our website). If the tube or channel is clogged or obstructed, the water backs up and leaks into the inside of the refrigerator compartment. Then the water builds up at the bottom, inside of the refrigerator. When the water has built up for a time it may spill out of the front of the door opening. To fix this problem, clear the drain tube or channel and allow the defrost water to flow down to the drain pan. In some refrigerators, the defrost water is intentionally directed down the back wall of the refrigerator, where it then flows to the bottom of the refrigerator compartment and out to a small drain--usually located beneath one of the drawers at the bottom of the refrigerator. If the drain becomes clogged or blocked, the water may back up. To fix this problem, clear the obstruction. Another cause may be the following. The refrigerator may have doorframe heaters to evaporate any condensation on the cabinet frame. If your refrigerator is equipped with a switch inside that says “energy saver” or something similar, while running in that mode the door heaters are disabled. Turn the switch to the opposite setting and wait 24 hours. If the condensation disappears the problem is solved.

Mar 28, 2010 | Jenn-Air JCD2389G Side by Side...

1 Answer

Water freezing on bottom of freezer


The defrost drain pan is plugged and not allowing the water to drain into the pan under the refrig. Remove the cover on the back wall of the freezer and clear the drain by flushing with hot water.

Mar 25, 2010 | Jenn-Air JSD2789GES Side by Side...

1 Answer

Water leaks from somewhere in the freezer and collects in the bottom where it freezes. How can I make it stop? It gets so thick it leaks out the front and make a puddles on the floor. I have to take a hair...


Your freezer has a drain that leads to the exterior drain pan beneath the unit. Occasionally this drain can become clogged resulting in standing water inside your freezer,due to line freeze over. In the freezer, standing water will become ice and may result in defrost problems or inadequate coldness.

You will need to Clear the drain by forcing a solution of water and bleach or water and baking soda into the drain line with a basting syringe. If the solution will not flow through, slide a length of ¼ inch flexible tubing into the drain tube to push the clog through to the drain pan. Remove the tubing after clearing the clog. This will correct the issue.

Nov 15, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

At least once a day water leaks from underneath my fridge. Can't seem to trace it back. The ice maker line and hook ups are ok. I think it may be coming from inside frige but not sure. any suggestions?


When the automatic defrost cycle runs, the refrigerator has to drain about a quart of water into the catch-pan beneath the fridge, where it evaporates.

Look for the drain tube at the bottom of the freezer and make sure it is not blocked. Remove the lower-front kick panel and, of this model has a drain pan, make sure it's installed and not knocked out of position.

Some units use a little plastic bucket instead of a catch-pan, and sometimes these are sized too small so that they overflow easily.

Some fridges have a 'humid/normal' switch which prevents condensation from forming on door seals.

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1 Answer

Water dripping from inside of freezer compartment.


The condensate drain has a blockage further down and possibly in one of the turns as it leads down to the pan below your refrigerator. Most times the blockage begins slowly until the opening of the drain hole under the evaporator freezes itself shut. Below is a link to some solutions I have collected over a period of time. Also has a short movie2.gif that makes the repair look simpler. There are many reasons for this happening for example water leaking from a water supply line for the dispenser or ice maker, a crack in the defrost pan, water leaking inside and draining through the refrigerator cabinet, but most are caused by a defrost drain line blockage. Below is a link that may be helpful so try to take it all in and use the parts that most refer to your specific problem, Thanks Sea Breeze
click on link below

- Click Here=> HOW TO FIX A LEAKING REFRIGERATOR OR FREEZER
If you have more questions or need help feel free to let me know, Thanks, Sea Breeze
appliancepartsse@yahoo.com

SEA BREEZE TIP'S

http://servicepartstec.blogspot.com/

http://appliancepartsse.blogspot.com

Sep 24, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

Water Leak


Sounds like you have a plugged drain line remove thwe bottom drawer and look in the pan see if the little drain hole is frozen over if so use a hair dryer to unthaw and pour a glass of hot water down to make sure it is clear it will go into the pan under the unit if it still wont run free use a Turkey baster to blow out the drain line as something is stuck in it

May 10, 2008 | Maytag MSD2754G Side by Side Refrigerator

1 Answer

Smell from under the side by side.


mix a solution of baking soda and water, open freezer section and right at bottom fofreezer back wall you seee vents cut in plate, they lead to draintube and eventually to drain pan(which in most new models is not removable) pour the solution down the drain(maybe a cup or so), the waterwill evaporate and the baking soda will remain absorbing odors

Feb 21, 2008 | Jenn-Air JCB2388G Side by Side...

1 Answer

Drain Pan overflowing


Refrigerators use different methods to eliminate the water, but they all use evaporation of some sort.This works,as most of the water in the drain pan comes from melted ice on the evaporator coil during the defrost cycle, and this is not very much. It sounds like you have excessive water in the pan. You stated the freezer/fredge is working properly. The condenser fan is running, I assume. Cleaning the dust off the coil will help the air flow. Most residential units do not have heating element in the drain pan. Your problem sounds like you are getting too much water in the pan. Have you noticed excessive ice in the freezer? Are the door gaskets in good shape. Does the unit have water and ice in the door? If so, where does the drain to, and has there been high usage of this?

Nov 11, 2007 | Jenn-Air JCB2388G Side by Side...

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