Question about Canon PIXMA MX320 Color USB InkJet Printer

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I turn on my mx320 and something inside the machine starts to rattle the alarm comes on and error 5011 comes on the screen

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  • Julie French Oct 12, 2010

    my cartridges don't come to the centre like normal...

  • Julie French Oct 12, 2010

    ok I did what you said and it is still rattling with the same error

  • Julie French Oct 13, 2010

    Thank you I will try this!



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First try this:

  • Turn off printer
  • Hold down Resume button and press Power button.
  • Keep holding down Power button and let Resume button go.
  • Press Resume button 2 times then let BOTH buttons go.
  • Green lights will flash and then stop blinking.
  • When green lights are solid, press the Resume button 4 times.
  • Press the Power button and the printer should turn off, if not, press the Power button once more.
  • Your printer should respond as normal..

It's also necessary to manually move the (gently) cartridge carriage, you can give a try, in most cases, the carriage is stuck.

Let me know.

Posted on Oct 13, 2010

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Give this a try:

Please try resetting the printer:
1. Verify that the unit is switched on.
2. Open printer and remove both cartridges.
3. If the power cord is removable, unplug it from the printer. (not from the outlet). If it isn't just unplug it from the wall outlet.
4. Wait 30 seconds.
5. Plug the power cord back into the printer.
6. Open the top cover and reinsert both cartridges.
7. Turn the unit on.

Hope this helps.

Posted on Oct 12, 2010

  • NinaE Oct 13, 2010

    Hello, again.

    The 5011 error is a carriage error. Another suggestion is to open your printer cover and look for obstructions. If you don't see anything, remove and reinstall your cartridges, both color and black.

    When you open the printer, the carriage should slide to the middle of the printer. If it does not automatically slide over, see if you can push it over gently.

    If still a problem, you may need to buy a new carriage, which is probably not be cost-effective.



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