Question about HP LaserJet P4015N Printer

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HP laserjet P4015N printer. Getting a clearing paper path then a 13.30 paper jam error off tray 3. I have checked and rechecked and there is no paper jam to be found anywhere. How can I get rid of the error and be able to print from tray 3?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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yooperbud
  • 8637 Answers

SOURCE: HP LaserJet 5550DTN jams at transfer unit

Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 25, 2009

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  • 214 Answers

SOURCE: Error message keeps appearing "paper jam in tray 2" although there is definitely no paper jam.

If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

Posted on May 04, 2009

FixinFax
  • 3085 Answers

SOURCE: HP 3015 Laserjet paper jam error message

The paper is probably jammed between the fuser and the rear cover if you can't see it.

Posted on Aug 18, 2009

bschilz
  • 2049 Answers

SOURCE: Laserjet 4MP paper jam problem Half feeds from

I have seen this issue before and your problem is likely due to very fine paper dust on the pickup rollers. This is easy to fix and takes only a few minutes. Use a soft piece of cloth (not a paper towel), a computer cleaning towelette or anything that does not produce lint; dampen it (unless your are using a towelette) slightly with cleaning alcohol and wipe off the paper pickup roller on all sides. You should also remove the toner cartridge and vacuum out the interior of your 4MP, use care if you are not used to poking around the interior of HP printers. You will usually find both white paper dust and maybe some black toner dust. Put the cartridge and paper tray back in place, print a couple of blank sheets as a test - you should be good to go.

Posted on Oct 03, 2009

  • 355 Answers

SOURCE: i have a hp laserjet 4250 printer it had a paper

There is still paper stuck in the printer. try lifting the printer off of tray 2 to inspect it or here it is straight from the service manual...

Jams in tray 2

Table 7-10 Causes of tray 2 jams

Cause Solution

The feed or separation rollers are dirty, worn, or damaged. Clean the rollers. If they are dirty after cleaning, or if they are

worn or damaged, replace the rollers.

The pickup roller is worn or damaged. Replace the pickup roller.

The tray 2 paper pickup assembly drive gears are damaged

or the assembly is defective.

Check the drive gears in the paper pickup drive assembly.

Replace the pickup drive assembly if the gears are

damaged. See Paper-pickup drive assembly.

The tray 2 pickup solenoid (SL101) is damaged. 1 Disconnect the connector for the tray pickup solenoid

from the dc controller PCA (location J92).

2 Measure the resistance between the cable connectors.

3 If the measured resistance is not approximately

160 ohms for the HP LaserJet 4200/4300, or 110 ohms

for the HP LaserJet 4250/4350, replace the tray 2

pickup solenoid.

The tray 2 lifter-drive assembly or the stack position

sensor (PS107) is defective.

Replace the lifter-drive assembly. See Tray 2 lifter-drive

assembly and/or Printer switches and sensors.

The dc controller PCA is defective. Replace the dc controller PCA. See Dc controller PCA.

Dirty, worn, or deformed pick-up roller, cassette separation

roller, and cassette feed roller.

Clean the rollers if they are dirty. Replace any worn or

deformed rollers. The cassette separation roller and the

cassette feed rollare are to be replaced together.

Damaged gears in the cassette pick-up drive unit. Move the gears in the cassette pick up drive unit. If the

gears are not rotating correctly, or are damaged or worn,
replace the cassette pick-up drive unit.

Posted on Dec 25, 2010

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1 Answer

Gympac 1600 manual


Device error An internal error occurred in the device. Press (Select) to resume the job. - Door open The printer door is open. The door must be closed before printing can continue. - Engine comm. error The device experienced an internal communication error. This is a warning message only. Job output might be affected. - Invalid driver You are using the incorrect printer driver. Reselect the printer driver appropriate for your device. - Invalid entry Invalid data or response. Correct the entry. - Jam in Cartridge area A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel - Jam in Output bin A paper jam has occurred in the output area. Clear the jam, and then press the (Select) button on the control panel. - Jam in print paper path. A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel. - Jam in tray 2 A paper jam has occurred in Tray 2. Clear the jam, and then press the (Select) button on the control panel. - Jam in tray 3 A paper jam has occurred in Tray 3. Clear the jam, and then press the (Select) button on the control panel - Load paper The HP Color LaserJet 1600 printer is out of paper. Please load specified paper type into the tray indicated. - Load Tray X [TYPE] [SIZE] The printer is processing job, but the tray indicated is empty. Please load specified paper type and size into the tray indicated. - Manual feed The printer is waiting for paper in the tray indicated Load the paper as indicated. - Memory is low The device memory has been almost completely filled. Allow the device to finish the job, or press (Select) to cancel the job. Break the job into smaller jobs that contain fewer pages. - Misprint The printed pages have been incorrectly placed on the paper. To continue, press the (Select) button on the control panel.

Dec 31, 2014 | Office Equipment & Supplies

1 Answer

Paper jams 13.01


This error is very common. Check your feed rollers in tray 2. They are probably worn and giving off a false jam. What is happening is the rollers are not picking up the paper and the sensors is giving off a jam error.

Sep 04, 2013 | HP LaserJet P4015N Printer

2 Answers

13.20.00 paper jam. But there is no paper in the system. I checked from all sides but there is no paper in it. I restarted to check if the paper path is cleared but no change.


13.20.00 JAM INSIDE <LOCATION>

Paper has not moved past a certain paper
sensor. <LOCATION> can be one of the
following locations.

? TRAY 2
Remove the tray, and then check the
paper path for obstructions. Perform a
manual sensor test and observe the prefeed
sensor (PS102) status (B). Toggle
the sensor flag to determine if the status
changes.
? TOP COVER
Remove the print cartridge, and then
check the paper path for obstructions.
Verify that the top-of-page sensor
(PS103) and the media width sensors
(PS106 and PS108) are unblocked.
Perform a manual sensor test and
observe the status of these sensors.
Toggle the sensor flags to determine if
their status changes.
? REAR DOOR
Open or remove the rear face-up bin,
and then check the paper path on each
side of the fusing assembly for
obstructions. Remove the fuser, if
necessary. Perform a manual sensor
test and observe the fuser delivery
sensor (PS700) status (C). Toggle the
sensor flag to determine if the status
changes.
? DUPLEXER (only printers with duplex)
Remove the duplexer, and then check
the paper path for obstructions. If the
message persists, replace the duplexer.

Aug 18, 2011 | HP LaserJet P4015N Printer

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

Paper jam 13.20 in tray 2 in printer hp 4015


Thank you for contacting FixYa with your printer inquiry.


This error message prompts when paper or obstruction holds a sensor switch or toggle open in the paper path. Paper can jam a sensor and make it think there is a jam when there isn't one.


Action:

  1. Start printer and listen for motor startup noises.
  2. Open top cover and remove toner cartridge and thoroughly check for small pieces of paper parts. Also locate the plastic sensor and inspect for proper movement.
  3. Open the back cover and remove the fuser by pinching on the blue release catches and pulling the fuser out. Should have an exit sensor - check for proper movement and/or obstructions.
  4. Remove tray 2 and make sure the paper adjusters are set to the paper size being used. Many times they go out of adjustment when paper is changed. Do not set to any.
  5. Fold a legal size or bond sheet of paper in half and then again the long way. We now have a tool that we can floss the paper path. Thread it through from above the tray 2 pickup and reach it from the top. Work it up and down while sliding it forth and back along the path. It should dislodge and clear the mystery obstruction.


It's possible the fuser has been changed out and the incorrect replacement has been installed. You will want to confirm the part numbers if so.


If the DC Controller has been changed you will want to confirm connections.


Hope this helps. Please keep us updated and remember to rate this answer.

TF

Dec 11, 2010 | HP LaserJet P4015N Printer

1 Answer

HP 3005dn Printer Tray 1 paper jam error


If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
Soln.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.

For message 3.0 PAPER JAM [LOCATION]
means
A non-specific paper jam occurred.
Soln
1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation.

For more help check yhis site

http://www.printertechs.com/tech/error-codes/error-codes-0-19.php

Nov 26, 2010 | HP LaserJet P3005n Printer

1 Answer

Fix for 13.12 error


Hi


You are getting Error 13.12 due to paper jam at Paper feed 1. It can also happen when the Paper doesn't reach PS2(paper sensor 2).

Please check the picture for more details---


3688578.jpg
Try printing from Tray 2 or Tray 3, if it fails printing from tray 2 or 3 then Paper sensor 2 (PS2) is bad. To check the movement of flag insert the paper manually in the sensor path.

Remove any paper present in printer and then perform a paper path test using a duplexer. If issue is still not resolved then please remove the duplexer unit and re seat it. After re seating the duplexer your issue will be resolved.

Daniel Scott

Jun 28, 2010 | HP LaserJet 8100dn Printer

1 Answer

Paper Jam 13.20 on HP 4015


13.20 PAPER JAM CHECK REAR DOOR


Media stopped in the paper path during power on or when the top door was closed.


Action:

1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

4. Replace any defective sensors or flags


Hope this helps. Please keep us updated and remember to rate this answer.


TF

May 24, 2010 | HP LaserJet P4015N Printer

2 Answers

My LaserJet4250n Printer keeps printing a page recurrently. Except the former job is cancelled Manually, it prints the previous instead of the currently sent job. Moreover,it displays the following...


I think what is happening is when you get the error, the printer automaticaly reprints the page it was on when it got an error condition that makes it think it didn't print the page correctly. The clearing paper path message comes up after it thinks it had a jam. Displaying load plain paper could be because either the printer is not configed for the correct type of paper you have in the tray you are trying to prin form(push the green check button, arrow downt to paper handling and see what your trays are set for.) Also there is a blue switch on the tay(looking for front of tray it will be on the right hand side of tray rail) the switch says standard or custom. The switch should be in the standard position.
Are you getting any errors or jams, if so, tell me what they are.

Feb 25, 2009 | HP LaserJet 4250n Printer

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