Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail
Copies from flatbed have a thick, broad black vertical line all the way down the page. If a color copy, it has a second lime green vertical line. Both about a 1/2 inch thick. The text that the black line excludes appears at the left margin. It is almost as if the copy cuts a portion of text out and moves it to the left. Any suggestions? (This also appears on scanned images in the preview).
Sounds like the issue is with the scanner bulb. May not be moving across or warming up to full capacity.
Make sure the scanner is plugged in directly to the wall and not into a surge protector or a power strip. If problem is still there and you are in warranty you will need to replace the unit. If OOW then you should call and see if you can repair or upgrade the unit at a discounted price. If you want to speak to someone in English tell them you want mac support - they are in Canada.
Posted on Aug 07, 2008
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Posted on Jan 02, 2017
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