Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

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Thick verticle line on copies and scans

Copies from flatbed have a thick, broad black vertical line all the way down the page. If a color copy, it has a second lime green vertical line.  Both about a 1/2 inch thick.  The text that the black line excludes appears at the left margin.  It is almost as if the copy cuts a portion of text out and moves it to the left.  Any suggestions? (This also appears on scanned images in the preview).

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  • Anonymous Jul 28, 2008

    bad bad colour printing quality!!!

    thick lines appears all down the page?!?!

    waste of money,really!

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  • 181 Answers

Sounds like the issue is with the scanner bulb. May not be moving across or warming up to full capacity.

Make sure the scanner is plugged in directly to the wall and not into a surge protector or a power strip. If problem is still there and you are in warranty you will need to replace the unit. If OOW then you should call and see if you can repair or upgrade the unit at a discounted price. If you want to speak to someone in English tell them you want mac support - they are in Canada.

Posted on Aug 07, 2008

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1 Answer

How do I fix this


Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans

support.hp.com/us-en/document/c02881567
Figure : Sample output with vertical colored bands or lines ... Remove any paper from the automatic document feeder (ADF) tray. ... To protect the scanner, do not spray the glass cleaner directly on the glass. .... determine if your printer is still under warranty, and then Contact HP Support to schedule a repair or replacement.

How to get rid of lines on a copied page - YouTube

? 2:10
https://www.youtube.com/watch?v=xTJpCg5sHl0
Feb 17, 2010 - Uploaded by Wayne Springer
When you make copies on your copy machine, does it ever leave a black vertical line ... QLS ' How to Eliminate Vertical Linesfrom Scans, Copies & Faxes ... Part 2- Fix or repair color laser printer with fading, light print, or lines ...

Dec 29, 2015 | Office Equipment & Supplies

1 Answer

I have a Epson cx11 and get a black vertical line down the middle of scans and copies


Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

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Savin 9935DPE is printing one thick vertical balck line down the copy or print pages. About 2 of every 3 pages printed. What's wrong?


are you printing from Doc feeder or glas?? if from feeder then try to make a copy from the glass, does it still do it? yes problem is with drum.
No? problem is with the small scanning glass to the left, look carefully see if any spots or lines on the 1inch glas --- clean it

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I get a thick vertical black line/margin down the entire page when i scan on my SX115


Please make sure the scanner flatbed is clean.
You can also try to copy and see if it happens on copying.
If it does, then your printer needs servicing.

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LARGE HORIZONTAL BLACK LINE- PSC 1610 PRINTER COPIES


NO, I DID NOT GET IT FIXED. YOU TOLD ME TO SCAN SOMETHING TO THE PC, WHICH I DID. SENT PAGE TO MICROSOFT WORD AND THE BLACK LINE WAS STILL THERE. I BELIEVE MY SOLUTION IS TO JUNK THIS THING AND BUY ANOTHER.

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Black vertical lines on faxes sent using auto document feeder


If you lift up the lid on your scanning device you will notice a glass strip about 1 inch thick and then the large area of glass used for flatbed scanning. The 1 inch strip is used for ADF scanning. Because your papper is moving across the glass strip, any dot, smudge or scratch will affect your scanning and cause verticial lines down the page. Sometimes the dot is not visible to the eye. Get some glass cleaner that has alcohol in it and thoroughly clean the glass strip and it should solve your problem. If it turns out to be a scratch on the glass then cleaning won't help.

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1 Answer

Thick Black Line on my copies and faxes


Can't image it being anything but scan glass, if prints are fine, are you sure you cleaning scan glass(inside of where originals are fed)?

If so then scanner lamp faulty, but I've never come across it myself on this model.

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