Question about Samsung HCL4715W 47" Rear Projection Television

2 Answers

Picture Moved Up

I have never had ANY problems since 2001. Last year, out of the blue, when watching a tv program,the picture moved up, 1-1/2 in. from the bottom of the screen cutting off the top of the image. However, if I watch a DVD or VCR movies the picture is perfectly centered, this only occurs when watching TV programs.

Any suggestions/solutions will be greatly appreciated!!!!

Posted by on

  • LV117 Jun 01, 2008

    Unfortunately, this is not an issue of setting up the picture orientation. We've tried this.

    Thanks for trying!


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What type of device ar u using?check the access panel to get to
the screen control adjust then adjust focus..........

Posted on Jun 01, 2008

  • Starnley Johnwells
    Starnley Johnwells Jun 01, 2008

    Adjusting your picture orientation on your HiDef television is a sort of complicated affair. Understanding dimension formats will help you to set the best screen setting for your television. All the old models of televisions that had a CRT (cathode ray tube) had a generally square shape to them, as opposed to rectangular. These traditional screen dimensions were referred as a 4:3 (ratio) dimension. Newer flat panel televisions and computer monitors are referred to as 16:9 (ratio) dimension because they have a wider width.

    DVD Wide Display
    Set the size of the on-screen image for DVDs. This setting is active only when the TV type is set to [4:3] under (Settings) > (Display Settings) > [Video Output Settings].

    check the following display setting on your panel box

    Pan and


    Set to display the image to fill the TV screen by cutting off portions at the top and bottom or left and right sides of the image.


    Set to display the image in its original proportions with black margins at the top and bottom of the image.


    Set to disable upscaled output.

    Double Scale*

    Set to upscale and display with double horizontal and vertical dimensions without changing the proportions.


    Set to upscale and display at a size that matches the screen size.

    Full Screen

    Set to upscale and display at full screen by changing proportions and stretching the image

    * If you change your picture orientation on your television to letterbox, you will be able to see the full width of the picture, and then you can "autosize" stretch the vertical dimension to the full height of the screen. This results in a picture that uses all of your screens real estate, with the least amount of distortion.


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Check the cable and connections between the TV and your cable line. Make sure the contacts are clean, no bent pins, etc. Try replacing the cable if possible.

Posted on Jun 01, 2008

  • 1 more comment 
  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    It could also be a software issue with the TV and will need to be reset , or there could be a problem with the DG board. It is best to get a TV repair gguy to take a look at this for you.

  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    Or it could be matter of simply replacing the EEPROM chip. You could also try a reset..Hold down the power button and OK button for about 3 seconds.
    If that fails, try a hard reset: Unplug the TV from AC source and remove all cabling. Wait about 30 minutes and replug everything and see if that helps..

  • Swilin Sampson
    Swilin Sampson Jun 02, 2008

    Most likely you need to upgrade the firmaware via the EEPROM chip. This can only be done by a technician..


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