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Water not getting to water dispenser or ice maker - lines are clear.

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Do you hear a clicking sound when attempting to dispense water? A click is usually heard when either of the water supply solenoid valves (one for water & one for ice) opens and closes when dispensing water, or when refilling the ice cube tray right after the ice maker dumps the ice cubes.

If you don't hear the clicking sound, there is probably an electrical problem. Given that BOTH water and ice no longer work, I doubt it both the water and ice maker water solenoid valves failed at the same time. It is probably going to require some digging to solve it.

If you do hear a clicking sound, check the shut off at the supply source. The "tap" type valves that puncture a sink's cold water supply line can become clogged by mineral deposits over time. Make sure that the fridge isn't resting on a supply line, effectively crushing it shut or closed - likewise, the line may have become kinked when the fridge was pushed back into position. You should try to dispense water while the fridge is out from the wall to see if it is a kinked line. Check the entire exposed length of the line for evidence of crushing, too. If the line is routed in cabinets, etc. you should try to inspect the line to make sure nothing fell out of a drawer - and crushed / kinked the line. Replace any damaged water line found. You could shut the water off, and remove the line from the fridge - then have someone turn the water on while you hold the line to fill a container. If it flows - the problem lies in the fridge. If not - it could be a clogged inline filter or bad valve.

There are a bunch of things to check that should be pretty easy to start. Hopefully, you needn't go any further. Good luck!

Posted on Oct 12, 2010

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Posted on Jan 02, 2017

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