Question about Enterasys APC Smart-UPS 2200 XL (SU2200XLI) UPS System
UPS batteries are only good for 2-5 years depending on their usage. I have all of my clients replace batteries every 4-years no matter what. I recommend that you write down the serial number of your UPS and call APC. They have some of the best phone support around. You can explain your problem in detail to them and they can guide you to the best resolution. ((800) 555-2725 / www.apc.com)
BTW: Enterasys is just a rebranding of an APC product so they won't be as much help as APC can.
Good luck! Please vote for my solution if it helps.
Posted on Oct 12, 2010
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Posted on Jan 02, 2017
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I have the same problem with an apc smart-ups VS 650.
New batteries - charge in batteries is good (also tested under load).
When AC power fails, no power is supplied to PC connectors by the UPS.
UPS self test works fine. UPS does not report any problems via software - Power Management under Windows XP.
Oct 12, 2007 | APC Back-UPS 400VA (BK400) UPS System
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